{"id":2869113,"url":"https://alion.io/job/sofi-senior-business-operations-analyst","title":"Senior Business Operations Analyst","company":{"id":12297,"name":"SoFi","domain":"sofi.com","url":"https://alion.io/company/sofi","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Jacksonville, United States","New York, United States","San Francisco, United States","Seattle, United States","Frisco, United States"],"countries":["US"],"hiring_countries":["US","PR"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":104000,"max_usd":209000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":494},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Cursor","optional":false},{"name":"Looker","optional":false},{"name":"Power BI","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"Python","optional":true}],"status":"closed","first_seen_at":"2026-10-19T17:43:27Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T17:46:24Z","board_verified":false,"closed_at":"2026-10-26T17:46:24Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Employee Applicant Privacy Notice\nWho we are:\nShape a brighter financial future with us.\nTogether with our members, we’re changing the way people think about and interact with personal finance.\nWe’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.\nAbout the Role\nWe’re looking for a Senior Data Analyst to join the Business Intelligence team supporting Operations at SoFi. In this role, you will be the analytical engine supporting various Operations functions and initiatives, translating complex operational data into the insights and narratives that drive performance, service quality, and member experience.\nThis role sits within a broader data organization and supports stakeholders across Frontline and Backline Operations Teams, Workforce Management, and Customer Experience teams. You will help operational leaders better understand performance and identify bottlenecks by architecting comprehensive reporting frameworks and performing deep-dive diagnostic analyses to uncover the 'why' behind our metrics. You will work across a diverse spectrum of operational datasets-including omnichannel contact data, IVR and chatbot interactions, customer experience (CX) sentiment metrics, and agent productivity performance.\nThis is a strong fit for someone who thrives at sitting in the intersection of business operations and data analytics. You have a talent for building deep partnerships to understand operational needs, a passion for building reporting and analytical frameworks from the ground up, and a track record of leveraging modern AI tools to work faster and smarter to pave the strategic roadmap for our Operations team.\nWhat You’ll Do\nServe as a thought partner to leadership - helping define what operational excellence looks like through data.\nAct as a reporting leader for Operations, setting standards for how SoFi measures, monitors, and improves the member experience through data.\nOwn and drive reporting roadmaps, ensuring consistency, data accuracy, and scalability.\nPartner with Operations and CX leaders to define, monitor, and evolve key performance indicators (KPIs) that align with service excellence and business objectives.\nLead the design, automation, and maintenance of Tableau reporting suite for Operations stakeholders, establishing a scalable 'source of truth' for operational performance and member experience metrics.\n Partner with Data Engineering to define business logic and data requirements, ensuring that upstream data collection is structured to support accurate, scalable downstream analytics.\nDevelop reporting frameworks that unify data from multiple sources (ex. customer experience metrics, contact center systems, agent productivity tracking, workforce management, and survey tools) into cohesive, actionable insights.\nLead deep-dive diagnostic analyses-including variance and root cause investigations-to uncover performance drivers and identify opportunities to reduce member friction or operational inefficiency.\n Leverage cutting-edge AI tools (such as Claude, Cursor, ChatGPT, and AI coding assistants) to accelerate analytical workflows, automate query/script building, and deliver faster, smarter insights.\nProactively identify emerging trends and 'unknown unknowns' within operational data to alert leadership of risks or opportunities before they impact member experience or SLAs.\nTranslate analytical findings into strategic recommendations that influence process design, workforce planning, and continuous improvement initiatives.\nLead data storytelling efforts, ensuring insights are communicated clearly and persuasively to both technical and non-technical audiences.\nCollaborate with Product, Engineering, Data Science, and other BI teams to enhance data accessibility and automate recurring analytics.\nMentor junior analysts and cross-functional partners on best practices for data-driven performance management, visualization, and AI-assisted analytics.\nWhat You’ll Need\nBachelor’s degree in Analytics, Statistics, Economics, Engineering, or a related quantitative field (Master’s preferred).\n5+ years of experience in data analytics, operations analytics, or business intelligence-ideally within a high-growth FinTech or regulated financial environment.\nProven experience analyzing complex operational datasets, such as contact data, customer experience data, and agent productivity metrics.\nAdvanced SQL skills with the ability to write complex, performant queries to extract insights from large-scale data warehouses.\nAdvanced proficiency in Tableau (highly preferred) or other visualization tools (Looker, Power BI) to build scalable, automated dashboarding suites.\n Demonstrated ability to be on the leading edge of modern AI analytics tools (e.g., Claude, Cursor, ChatGPT) to optimize workflows, code more efficiently, and deliver impactful insights faster.\nProven track record of “building from the ground up”-specifically designing new reporting frameworks, defining KPIs, and establishing data \"sources of truth.\"\nElite communication and storytelling skills, with the ability to simplify complex data and influence non-technical stakeholders and leadership.\nStrong business acumen and a passion for improving member experiences through data-driven decision-making.\nComfort navigating ambiguity and working in fast-paced environments with evolving priorities and cross-functional dependencies.\nNice to Have\nExperience in business banking, commercial banking, or fintech with an understanding of lending, payments, or risk operations.\nFamiliarity with operational performance management, workforce planning, service operations, risk operations, or process optimization.\nExperience working in regulated environments with attention to governance, controls, and auditability.\nFamiliarity with Python, R, or other analytical tools.\nCompensation and Benefits\nThe base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. \nTo view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!\nSoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.\nThe Company hires the best qualified candidate for the job, without regard to protected characteristics.\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\nNew York applicants: Notice of Employee Rights\nSoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email .\nWe are unable to accommodate remote work from Hawaii, Alaska or Puerto Rico at this time.\nInternal Employees\nIf you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.","description_format":"text","description_chars":8020,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Puerto Rico","iso":"PR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Banks & Neobanks","Consumer Loans & Pawnshops","Investing Apps & Robo-Advisors"],"lifecycle":[{"event":"open","at":"2026-10-19T18:50:22Z"},{"event":"close","at":"2026-10-26T17:46:24Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/sofi-senior-business-operations-analyst","json_url":"https://alion.io/job/sofi-senior-business-operations-analyst.json","meta":{"generated_at":"2026-10-28T01:37:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2084,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12297},"rest":"https://alion.io/mcp/rest/get_company?id=12297"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsofi-senior-business-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsofi-senior-business-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsofi-senior-business-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sofi-senior-business-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsofi-senior-business-operations-analyst"}]}