{"id":3912334,"url":"https://alion.io/job/sofidel-it-administrator","title":"IT Administrator","company":{"id":1856933,"name":"Sofidel","domain":"sofidel.com","url":"https://alion.io/company/sofidel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Circleville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-07T08:19:22Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"The Sofidel Group\nSofidel, headquartered in Porcari (Lucca), is a global leader in tissue paper production. With operations in 12 European countries and 12 U.S. States, we employ over 9,500 people dedicated to innovation, sustainability, and inclusivity. Our products-such as toilet paper, paper towels, and napkins-are distributed in more than 50 countries.\nWe own well-known brands including Regina, Nicky, Sopalin, Le Trèfle, Hakle, Softis, Nalys, Cosynel, and KittenSoft, and also produce for private-label retailers. Through the Papernet brand, we serve the Away-from-Home sector, providing quality solutions for businesses and public spaces.\nWherever you are, Sofidel is there, bringing comfort, quality, and sustainability to everyday life!\nIT Support Specialist\nSofidel America is seeking an IT Support Specialist to join our local team. This role provides front-line technical support to our corporate office and manufacturing plants. We are looking for a dependable, service-oriented professional who is interested in long-term growth in a stable organization.\nThe IT Support Specialist will deliver timely, high-quality technical support while continuously improving the user experience through effective problem resolution and documentation.\nKey Responsibilities:\nProvide first-level technical support to end users via a centralized ticketing system, phone, and in person.\nManage and prioritize support requests using the ticketing system to ensure timely resolution.\nTroubleshoot hardware, software, and basic network issues.\nInstall, configure, and maintain desktop systems, printers, and applications.\nDocument issues, solutions, and procedures in the knowledge base.\nEscalate complex, structural, or infrastructure-related issues to the National Support Team while providing local context and hands-on assistance as needed.\nSupport both office and plant environments as required.\nParticipate in on-call or emergency support rotation as scheduled.\nRequirements:\nAssociate’s or Bachelor’s degree in Information Technology or related field preferred.\n1-3 years of IT support or helpdesk experience.\nWorking knowledge of Windows 10/11 and Microsoft 365.\nBasic understanding of networking concepts and Active Directory.\nExperience using a centralized ticketing system (e.g., ServiceNow or similar).\nStrong customer service and communication skills.\nProven ability to work independently with minimal daily supervision, demonstrating strong prioritization and time management skills.\nAbility to learn new systems and technologies quickly.\nRelevant certifications (A+, Network+, or similar) are a plus.\nWhat’s in it for you?\nCompetitive pay and bonus opportunities\nComprehensive medical, dental, and vision insurance\n401(k) with company match and access to financial advisory support\nProfessional training and career development\nPaid vacation and a professional, supportive work environment\nEmployee referral bonus programs\nEqual Opportunity Employer:\nSofidel America is an equal opportunity employer. Sofidel America is committed to the spirit and letter of all federal, state, and local laws and regulations pertaining to equal opportunity.\nPosition Overview\nSofidel America is seeking an IT Support Specialist to join our local team. This role provides front-line technical support to our corporate office and manufacturing plants. We are looking for a dependable, service-oriented professional who is interested in long-term growth in a stable organization.\nThe IT Support Specialist will deliver timely, high-quality technical support while continuously improving the user experience through effective problem resolution and documentation.\nJob Responsibilities\nProvide first-level technical support to end users via a centralized ticketing system, phone, and in person.\nManage and prioritize support requests using the ticketing system to ensure timely resolution.\nTroubleshoot hardware, software, and basic network issues.\nInstall, configure, and maintain desktop systems, printers, and applications.\nDocument issues, solutions, and procedures in the knowledge base.\nEscalate complex, structural, or infrastructure-related issues to the National Support Team while providing local context and hands-on assistance as needed.\nSupport both office and plant environments as required.\nParticipate in on-call or emergency support rotation as scheduled.\nJob Requirements\nAssociate’s or Bachelor’s degree in Information Technology or related field preferred.\n1-3 years of IT support or helpdesk experience.\nWorking knowledge of Windows 10/11 and Microsoft 365.\nBasic understanding of networking concepts and Active Directory.\nExperience using a centralized ticketing system (e.g., ServiceNow or similar).\nStrong customer service and communication skills.\nProven ability to work independently with minimal daily supervision, demonstrating strong prioritization and time management skills.\nAbility to learn new systems and technologies quickly.\nRelevant certifications (A+, Network+, or similar) are a plus.\nCompany Benefits\nWhat’s in it for you?\nCompetitive pay and bonus opportunities\nComprehensive medical, dental, and vision insurance\n401(k) with company match and access to financial advisory support\nProfessional training and career development\nPaid vacation and a professional, supportive work environment\nEmployee referral bonus programs\nWork Environment\nRecruiter: Please add EXTERNAL additional requirements here\nWHAT WE OFFER\nA full-time employment\nThe chance to work in an international Group and a concrete opportunity for professional growth\nA dynamic environment based on teamwork\nSofidel Language Learning Programme through innovative digital platform","description_format":"text","description_chars":5671,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-07T08:19:22Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring 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