{"id":631549,"url":"https://alion.io/job/soft2bet-vip-manager","title":"VIP Manager","company":{"id":689428,"name":"Soft2Bet","domain":"soft2bet.com","url":"https://alion.io/company/soft2bet","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-04-23T12:22:40Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-11-09T22:04:51Z","board_verified":true,"closed_at":null,"days_open":200,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":199},"description":"Are you passionate about building high-value relationships and delivering premium, personalized experiences in a fast-paced iGaming environment?\nSoft2Bet is a platform provider delivering casino and sports betting brands. With a performance-first approach, the company combines strong product execution, localization and trusted local partnerships to drive sustainable growth across competitive regions, supported by a rigorous compliance culture and a focus on customer experience.\nLocation: Fort Lee, New Jersey (100% On-site)\nWork Mode: Full-time, office-based (Monday-Friday; remote or hybrid work arrangements are not available)\nThe Role\nAs a VIP Manager, you’ll be responsible for delivering a best-in-class, “white-glove” experience to our most valuable players. You’ll collaborate cross-functionally with CRM, Marketing, and Payments teams to ensure seamless service, while leveraging player insights to maximize engagement, retention, and lifetime value (LTV).\nWhat You’ll Do\nBuild and maintain strong, long-term relationships with high-value players to maximize retention and LTV.\nServe as the primary point of contact for VIP accounts, managing day-to-day communication and resolving issues swiftly and professionally.\nExecute targeted retention and reactivation campaigns to reduce churn and increase engagement.\nAnalyze player activity, tracking key metrics such as handle, GGR, and frequency to optimize reinvestment strategies.\nCollaborate with CRM, Marketing, and Payments teams to deliver tailored bonuses, gifts, and exclusive experiences.\nEnsure all VIP interactions comply with Responsible Gaming standards and NJDGE regulations.\nAct as an escalation point for VIP concerns, applying strong de-escalation and problem-solving skills.\nStay informed on competitor VIP programs and industry trends to continuously enhance offerings.\nWhat We’re Looking For\n2+ years of experience in VIP Management or Senior Account Management within iGaming or sports betting.\nStrong understanding of the New Jersey iGaming market and regulatory landscape (NJDGE).\nProven ability to analyze player data and drive retention and revenue strategies.\nExcellent interpersonal and communication skills, with experience managing high-profile clients.\nExperience with CRM platforms (e.g., Salesforce, Optimove) and strong Excel proficiency.\nAbility to work onsite in Fort Lee, NJ, with flexibility for evenings, weekends, and peak sporting events.\nBackground in luxury hospitality, customer relationship management, or similar client-facing roles is a plus.\nWhy Join Soft2Bet?\n Bonuses: Discretionary, performance based\n Benefits: Comprehensive medical, dental, and vision + 401(k)\n Time Off: Generous PTO policy\n Perks: Partially subsidized in-office breakfasts and lunches, plus team celebrations and events\n Culture: High-performance, collaborative, and growth-oriented environment\n Growth: Real opportunities for career development and increased responsibility as the U.S. business scales\nSoft2Bet is proud to be an Equal Opportunity Employer. We believe diverse perspectives make us stronger and provide equal employment opportunities to all applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected characteristic.\nSalary range\n$85,000—$100,000 USD\nBy submitting your application, you agree to our Privacy Policy.","description_format":"text","description_chars":3405,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","Sports","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-09-10T19:23:45Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.13,"p_room":0.28,"age_days":199,"expected_fill_days":29,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/soft2bet-vip-manager","json_url":"https://alion.io/job/soft2bet-vip-manager.json","meta":{"generated_at":"2026-11-10T01:15:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2795,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689428},"rest":"https://alion.io/mcp/rest/get_company?id=689428"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoft2bet-vip-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoft2bet-vip-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoft2bet-vip-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/soft2bet-vip-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoft2bet-vip-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":631549}},{"tool":"search_jobs","arguments":{"company":"soft2bet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":631549},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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