Account Manager (Persian Language)

Description

Are you GAME toJOIN US and be our new Account Manager ?

Softconstruct is on a search for a new player to join our team.

Requirements

• At least 1 year of experience in account management, customer support roles in IT industry
• Bachelor’s degree in Business Administration, Marketing, IT, or a related field
• Knowledge of the iGaming and gambling industry is an advantage
• Understanding of account management practices and client relationship development
• Proficient in CRM systems, project management tools and Microsoft Office tools
• Strong understanding of online gaming platforms and client lifecycle
• Ability to analyze data and prepare performance reports
• Excellent communication and interpersonal skills
• Strong negotiation and problem-solving abilities
• Detail-oriented, confident and organized.
• Ability to work independently and as part of a team
• Open to travel internationally if needed
• Knowledge of Persian, English , and Armenian language is required, and knowledge of any other language is an advantage.

Responsibilities

• Act as the main point of contact for assigned iGaming partners, building strong, trusting relationships.
• Engage with partners via calls and meetings to understand their needs, resolve issues, and ensure satisfaction.
• Inform partners about new products, services, and tools; present demos to facilitate understanding and adoption.
• Ensure all relevant partner contact information is updated and shared with internal teams (e.g., B2B, Sales).
• Take full ownership of the process for activating, integrating, and enhancing existing tools, services, and products.
• Coordinate closely with product and project management teams to ensure smooth rollout of features.
• Submit and track addendum creation requests related to partner agreements or product use.
• Manage changes and updates on partner websites, including content accuracy and presentation.
• Oversee the content review process and ensure alignment with company standards and local regulations.
• Review and approve new websites submitted by the Project Management department before launch.
• Monitor key operational metrics for each partner including limits, turnover, and profit performance.
• Track and analyze partner site data to proactively identify opportunities or issues.
• Ensure partners have all the necessary accesses and credentials for smooth operations. Financial
• Liaise with Sales and Finance teams regarding partner invoices, payment follow-ups, and deductions.
• Assist in resolving financial-related queries or issues.
• Follow up on invoicing cycles, payments, and bonus processing (especially for White Label partners).
• Collaborate with the Compliance team to ensure partner sites meet regulatory and internal compliance requirements.
• Process site closures and terminations in accordance with policy.
• Maintain confidentiality regarding partner data, internal sheets, and salary-related information. Internal
• Join regular cross-departmental meetings to resolve partner queries and deliver solutions.
• Fulfill internal documentation requirements accurately and within deadlines.
• Support management with urgent requests, including occasional off-hours responsibilities. General
• Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code.

Nice to have

• Ability to analyze data and prepare performance reports
• Excellent communication and interpersonal skills
• Strong negotiation and problem-solving abilities
• Detail-oriented, confident and organized.
• CRM systems, project management tools and Microsoft Office tools