{"id":2503716,"url":"https://alion.io/job/softconstruct-customer-support-agent-romania-vbet","title":"Customer Support Agent/ Romania / VBET","company":{"id":57202,"name":"SoftConstruct","domain":"softconstruct.com","url":"https://alion.io/company/softconstruct","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PeopleForce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T06:59:45Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-08T11:34:47Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"About VBET Romania\nVBET Romania is a key growth engine within the international VBET Group, a fast-scaling leader in gaming and sports betting technology. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment. We have highly ambitious plans and we are looking for a Customer Support Agent to assist our customers by addressing any inquiries, concerns, or issues with a focus on Romanian speaking Customers.\nAbout the Role\nThe successful candidate will be working within a fast paced, exciting, and highly productive environment. This is a demanding, responsible, varied, exciting and challenging role where a passion for customers, sport and betting is essential. In order to satisfy customers and offer them a great user experience, we’re looking for individuals with commercial awareness and strong communicational skills.\nLocation: Romania, Bucharest (on-site only)\nOffice Address: Bulevardul Dimitrie Pompeiu 6E, București 077190\nShifts: Morning (6AM - 14PM), Afternoon (14PM - 22PM), night (22PM - 6AM)\nKey Responsibilities\nDeliver customer service through online and phone support\nProvide solutions to customers with the help of supervisors from different department\nProvide detailed information about websites, procedures, payments and request\nInform customers about deals and promotions\nIdeal Candidate Profile\nPrevious experience is NOT required. We welcome highly motivated individuals who are ready to learn and commit to excellence\nProficient user of Romanian Language both spoken and write\nEnjoy finding solutions to a variety of problems and supporting customers in a friendly and productive manner\nCuriosity and interest in digital products and application\nStrong communication and organizational skill\nHigh level of flexibility and adaptability to maneuver in a very dynamic environment\nProficiency in English is considered as a plus\nWhat We Offer\nGuaranteed training and comprehensive onboarding\nEmployee health insurance\nMeal tickets\nExtra paid days-off\nUp-skilling and re-skilling trainings\nSocial events, corporate parties\nAbout the Team\nThe Customer Support department is one of the most important areas of our business, and Customer support agents are those who make the department. We welcome CS agents who have a passion for building a world-leading brand with us, giving our customers the best betting and gaming experience in a safe and secure environment. 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