{"id":2862608,"url":"https://alion.io/job/softconstruct-customer-support-agent","title":"Customer Support Agent","company":{"id":57202,"name":"SoftConstruct","domain":"softconstruct.com","url":"https://alion.io/company/softconstruct","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PeopleForce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T16:42:27Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-26T18:01:16Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"VBET is an award-winning sports betting and gaming operator with 20 years of experience in the industry powered in-house by Betconstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment. We have highly ambitious plans and we are looking for an Customer Support Agent to assists our customers by addressing any inquiries, concerns, or issues with a focus on Romanian speaking Customers.\nAbout the Role\nThe successful candidate will be working within a fast paced, exciting, and highly productive environment. This is a demanding, responsible, varied, exciting and challenging role where a passion for customers, sport and betting is essential. In order to satisfy customers and offer them a great user experience, we’re looking for individuals with commercial awareness and strong communicational skills.\nResponsibilities\nDeliver customer service through online and phone support\n\nProvide solutions to customers with the help of supervisors from different department\n\nProvide detailed information about websites, procedures, payments and request\n\nInform customers about deals and promotions\n\nOur Expectations\nProficient user of Romanian Language both spoken and write\n\nEnjoy finding solutions to a variety of problems and supporting customers in a friendly and productive manner\n\nCuriosity and interest in digital products and application\n\nStrong communication and organizational skill\n\nHigh level of flexibility and adaptability to maneuver in a very dynamic environment\n\nRole Benefits\nCompetitive experience-based salary\nEmployee health insurance\nMeal tickets\nExtra paid days-off\nUpskilling and reskilling trainings\nSocial events, corporate parties\nAbout the Team\nCustomer Support department is one of the most important areas of our business, and Customer support agents are those who make the department. We welcome CS agents who have a passion for building a world-leading brand with us, giving our customers the best betting and gaming experience in a safe and secure environment. If you have passion for sports and a collaborative spirit, let’s move forward together.","description_format":"text","description_chars":2269,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Romanian","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","PC Games"],"lifecycle":[{"event":"open","at":"2026-10-19T16:42:27Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.583,"p_room":0.55,"age_days":6,"expected_fill_days":5,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/softconstruct-customer-support-agent","json_url":"https://alion.io/job/softconstruct-customer-support-agent.json","meta":{"generated_at":"2026-10-26T21:15:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28653,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57202},"rest":"https://alion.io/mcp/rest/get_company?id=57202"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoftconstruct-customer-support-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoftconstruct-customer-support-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoftconstruct-customer-support-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/softconstruct-customer-support-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoftconstruct-customer-support-agent"}]}