{"id":2925975,"url":"https://alion.io/job/softconstruct-customer-support-specialist-2","title":"Customer Support Specialist","company":{"id":57202,"name":"SoftConstruct","domain":"softconstruct.com","url":"https://alion.io/company/softconstruct","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PeopleForce","truth_index":null},"role":"Customer Success","role_family":"Customer 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transferir dudas a otros departamentos, informar resoluciones a los clientes y realizar seguimiento de consultas para garantizar la resolución completa de los casos.\nResponsabilidades\nRecepcionar y atender chats en vivo sobre dudas, consultas y preguntas.\nTransferir correctamente las dudas a los otros departamentos de la empresa e informar la resolución de los mismos a los clientes.\nRealizar el seguimiento de las consultas para garantizar la resolución completa de los casos.\nCalificaciones\nEstudiantes/egresados técnicos o universitarios de cualquier carrera.\nHabilidades Requeridas\nManejo del idioma portugués a nivel intermedio.\nExperiencia en atención al cliente (no excluyente).\nDisponibilidad para trabajar en turnos rotativos.\nDisponibilidad para trabajar 100% presencial.\nHabilidades Deseadas\nExperiencia previa en atención al cliente.\nRango de Pago y Paquete de Compensación\nSueldo competitivo del mercado.\nOfrecemos\nCapacitación pagada.\nTodos los beneficios de ley.\nBono de movilidad.\n2 días de descanso a la semana.\nBeneficios corporativos.","description_format":"text","description_chars":1352,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","PC 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