{"id":2503745,"url":"https://alion.io/job/softconstruct-it-engineer","title":"IT Engineer","company":{"id":57202,"name":"SoftConstruct","domain":"softconstruct.com","url":"https://alion.io/company/softconstruct","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PeopleForce","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":57000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T06:59:45Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-17T22:37:18Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"CreedRoomz is currently looking for an IT Engineer to join the team.\nCreedRoomz is a leading provider of casino entertainment and online gaming software, offering live casino software solutions that help clients stay ahead of the competition and attract diverse player profiles. Our solutions are fully customized to suit your business's unique aspects, including its scale, region, and player preferences.\nResponsibilities\nMonitor streaming equipment (encoders, scanners, desktop systems) using diagnostic tools and system logs to ensure uninterrupted, high-quality service\nHandle incoming IT support requests, prioritizing the maintenance of essential infrastructure such as Dealer Computer, Encoders, Access Points, and Switches\nWork closely with the development team to test applications prior to deployment\nCollaborate with audio-visual, security, and IT departments to ensure robust and reliable network functionality across the organization\nManage the performance of encoders and media servers to ensure seamless broadcasting from live studio tables\nPromptly troubleshoot and resolve technical issues\nPartner with all Operations departments and cross-functional teams to diagnose and resolve IT issues efficiently\nReplace and repair faulty equipment as necessary\nMaintain workstation configurations and manage user access\nRegularly update internal documentation and respond to IT incidents in accordance with SLA standards to avoid service disruptions\nOversee IT inventory by maintaining records, assigning equipment, conducting periodic audits, and coordinating with external suppliers to address IT-related issues with minimal operational impact\nContinuously enhance IT infrastructure to support evolving business needs\nPerform ongoing hardware/software maintenance and enforce security protocols to protect company data and ensure information confidentiality\n\nRequirements\nMinimum of 3 years’ experience in hardware and software support within a technical or enterprise IT environment\nStrong background in troubleshooting and supporting Windows and Linux operating systems\nIn-depth experience with the installation, configuration, and troubleshooting of hardware and software components\nDemonstrated experience managing Wi-Fi and network systems, ensuring reliable device connectivity\nAbility to work in a rotating shift schedule within a 24/7 operational environment\nIndustry-recognized certifications in IT support, networking, or operating systems are an advantage\nPrior experience with streaming or broadcasting equipment is considered a plus\nС1 level of English proficiency, Native Portuguese\nStrong problem-solving skills with a proactive and analytical approach to IT issue resolution","description_format":"text","description_chars":2701,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["PC 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