{"id":3521139,"url":"https://alion.io/job/softconstruct-live-quality-and-operations-supervisorturkish-arabic-","title":"Live Quality and Operations Supervisor(Turkish & Arabic )","company":{"id":57202,"name":"SoftConstruct","domain":"softconstruct.com","url":"https://alion.io/company/softconstruct","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PeopleForce","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yerevan, Armenia"],"countries":["AM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5845},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-30T12:07:34Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T19:26:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\n\nWe are looking for a highly organized and proactiveLive Quality & Operations Supervisor to oversee live gaming activities, ensuring high-quality service, compliance, and operational excellence across all shifts. This hybrid role requires strong leadership, a deep understanding of live gaming operations, and fluency in both Turkish and English to effectively manage communication and team performance.\nRequirements\nMinimum 2 years of experience in live gaming operations or a related supervisory role.\n\nDeep understanding of live casino operations, workflow, and compliance standards.\n\nStrong command of both Turkish, Arabic, and English (written and spoken).\n\nFamiliarity with live streaming technologies, dealer platforms, and studio systems.\n\nStrong interpersonal and communication skills, with the ability to lead and motivate a diverse team.\n\nExcellent problem-solving and decision-making skills in a fast-paced environment.\n\nProficiency in using Jira, Microsoft Office, and internal management tools.\n\nHigh attention to detail, organizational skills, and accountability.\n\nFlexibility to work shifts, including nights, weekends, and holidays.\n\nAvailability for urgent communication when needed (24/7 in emergencies).\n\nResponsibilities\nShift Preparation & Handover: Arrive before shift start to review updates, previous shift reports, and employee performance.\n\nPre-Shift Readiness: Conduct appearance and uniform checks, verify game knowledge of new employees, and ensure technical readiness.\n\nOperational Supervision: Monitor all live tables, manage real-time technical and gameplay issues, and ensure smooth transitions between dealers.\n\nQuality Control: Observe dealer performance, provide timely feedback, initiate corrective measures, and ensure service excellence.\n\nTeam Training & Coaching: Coordinate retraining sessions for underperforming staff, and provide ongoing feedback for performance improvement.\n\nCompliance & Documentation: Maintain detailed shift reports, track incidents, and escalate unresolved issues to senior management.\n\nStudio Oversight: Supervise the condition of the studio, including table presentation, uniform standards, and equipment functionality.\n\nCommunication: Act as the main point of contact during the shift for team members, management, and other departments.\n\nSystem Management: Work with task tracking tools (e.g., Jira) and gaming platforms to monitor tasks, incidents, and studio activities.\n\nNice to have\nExperience in a multicultural or international live studio environment.\n\nAbility to analyze KPIs and propose improvements for service quality.\n\nLeadership certification or related training in team management.\n\nWorking conditions\nFlexible work schedule\nHealth insurance\nBonus system\nFree access to the gym\nWork schedule:Day 1: 08:00-16:00\nDay 2: 16:00-24:00\nDay 3: 24:00-08:00\nFollowed by 2 days off","description_format":"text","description_chars":2868,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Turkish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Armenia","iso":"AM","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","PC Games"],"lifecycle":[{"event":"open","at":"2026-10-30T12:07:34Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":6,"reasons":["conf:2","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/softconstruct-live-quality-and-operations-supervisorturkish-arabic-","json_url":"https://alion.io/job/softconstruct-live-quality-and-operations-supervisorturkish-arabic-.json","meta":{"generated_at":"2026-11-01T23:13:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35385,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57202},"rest":"https://alion.io/mcp/rest/get_company?id=57202"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoftconstruct-live-quality-and-operations-supervisorturkish-arabic-"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoftconstruct-live-quality-and-operations-supervisorturkish-arabic-"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoftconstruct-live-quality-and-operations-supervisorturkish-arabic-"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/softconstruct-live-quality-and-operations-supervisorturkish-arabic-\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoftconstruct-live-quality-and-operations-supervisorturkish-arabic-"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3521139}},{"tool":"search_jobs","arguments":{"company":"softconstruct.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3521139},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}