{"id":3011751,"url":"https://alion.io/job/softconstruct-service-desk-specialist-vbet","title":"Service Desk Specialist / VBET","company":{"id":57202,"name":"SoftConstruct","domain":"softconstruct.com","url":"https://alion.io/company/softconstruct","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"PeopleForce","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yerevan, Armenia"],"countries":["AM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-10-21T15:34:43Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-29T09:22:28Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About the Company:\nVBET is an award-winning sports betting and gaming operator with 20 years of experience in the industry powered in-house by Betconstruct. We hold over 10 licenses and operate in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment.\nAbout the Role:\nThe successful candidate will be working within a fast-paced, exciting, and highly productive environment. This is a demanding, responsible, varied, exciting and challenging role where a passion for creating and improving processes is essential. In order to satisfy customers and offer them a great user experience, we’re looking for individuals with abilities to provide input into processes and to help drive internal improvements.\nAbout the team:\nService Desk Department is one of the most important Departments in VBET, which minimizes the impact of IT incidents on system/service users and reduces the impact on business operations. We welcome Service Desk Specialists who have a passion for building a world-leading brand with us, giving our customers the best betting and gaming experience in a safe and secure environment. If you have the passion, and collaborative spirit, let’s move forward together.\nResponsibilities:\nOrganize and follow up work processes based on priorities and deadlines, as well as time and task management during shifts\nPlan and designate request resources, prepare assets, monitor progress and keep stakeholders informed the entire way\nUpdate the team and team lead about daily done/resolved Critical and Major Incidents after each shift\nProvide specialized investigation and diagnosis of all cases\nProvide research answers to the questions and guide through corrective steps\nUnderstand the task and organize the tasks' workflow regarding the description and processes\nAct as a coach/mentor for newly hired team members\nMake suggestions regarding the optimization of the working/task process within the VBET internal and external teams\nHandle the additional tasks delegated by the management\nEnsure that assigned tickets are managed robustly & effectively and that business impact is identified and minimized\nRequirements:\n\nKnowledge of English and Russian languages\nKnowledge of Jira ticketing system, MS Office, and the mailing system\nKnowledge of gambling industry regulations and licensing requirements\nAbility to create and update knowledge base information\nKnowledge of the technical aspects of online gaming platforms, including their architecture, how games are delivered to users, and how customers interact with them\nUnderstanding of licensing requirements and regulatory frameworks across various jurisdictions \nUnderstanding of cybersecurity protocols to protect user data\nAbility to work collaboratively across departments and teams to achieve shared goals\nResilience and adaptability in dynamic or high-pressure environments\nCapability to foster an inclusive and positive organizational culture\nStrong time management skills to prioritize tasks\nProven analytical and problem-solving abilities\nStrong analytical and communication skills to effectively diagnose requester issues and explain solutions clearly\n\nWorking conditions:Working hours: Mixed shift (10:00 - 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