{"id":2936915,"url":"https://alion.io/job/softdocs-client-support-technician-2","title":"Client Support Technician","company":{"id":692295,"name":"Softdocs","domain":"softdocs.com","url":"https://alion.io/company/softdocs","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":50000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"MS SQL","optional":false}],"status":"live","first_seen_at":"2026-10-20T15:51:22Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T18:17:12Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Softdocs\nSoftdocs helps public-sector organizations modernize the way they capture, manage, secure, and move information.\nOur cloud-based platform brings together document management, electronic forms, workflow automation, electronic signatures, and intelligent document processing-helping organizations replace paper, manual processes, and legacy systems with simpler, more connected digital experiences.\nMore than 1,000 education and government organizations rely on Softdocs to modernize operations and better serve their communities.\nWe’re a fully remote, people-first company built on our values of Candor, Curiosity, Collaboration, Grit, and Inclusivity.\nAs a Client Support Technician, you’ll be the trusted problem-solver for customers across the world using Softdocs’ document management and eForms solutions. You’ll combine your technical expertise with a customer-first mindset to resolve issues, explain complex concepts simply, and make every interaction a positive one.\nThis isn’t a “reset your password” type of support role - you’ll dig into databases, logs, and application behavior to identify the why behind problems and guide clients toward success.\nWhat You'll Do\nProvide professional, friendly, and timely support for Softdocs products\nCommunicate clearly and positively to drive case resolution\nDocument every issue, action, and outcome accurately in the support system\nRespond to requests via email, chat, phone, and case management tools\nManage multiple open cases and prioritize effectively in a fast-paced environment\nCollaborate with internal teams to resolve complex issues and share knowledge\nInterpret application and system logs to troubleshoot functionality\nStay current on product updates and features through training and self-learning\nSuggest improvements for internal documentation and support processes\nTechnical Skills\nKnowledge of Microsoft SQL Server or a comparable database (including DML commands)\nFamiliarity with HTML, CSS, and JavaScript\nUnderstanding of server and network fundamentals\nSoft Skills\nExcellent written and verbal communication\nStrong problem-solving and analytical mindset\nAbility to explain technical concepts to non-technical users\nDetail-oriented with a focus on documentation accuracy\nComfortable multitasking and working independently in a remote environment\nEducation & Experience\nBachelor’s or Associate’s degree in Computer Science, Information Systems, or related field - or equivalent experience\n2+ years of experience in IT, technical support, or a related technical field\n2+ years of customer service or client-facing experience\nWhat We Offer\nRemote Position: 100% remote work from anywhere in the U.S.\nDirect Access to Leadership: You’ll have open access to our CEO and senior leaders from day one.\n Comprehensive Benefits: Medical, Dental, Vision, 401(k), Disability, $15,000 Life Insurance, flexible PTO, 13 holidays, and paid parental leave.\nLaptop/Equipment Stipend: Choose your laptop and set up your remote workspace your way.\nProfessional Development: Grow through training, learning opportunities, and leadership exposure.\nMentorship & Collaboration: Work closely with senior leaders and cross-functional teams. Collaboration fuels innovation here.\n People-First Culture: Bring your full self to work. We believe family time (however you define it) matters.\n Retention Record: Our average employee tenure is over 5 years, with many team members here for more than a decade.","description_format":"text","description_chars":3462,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","Workflow & Process Automation (RPA, BPM)"],"lifecycle":[{"event":"open","at":"2026-10-20T16:19:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/softdocs-client-support-technician-2","json_url":"https://alion.io/job/softdocs-client-support-technician-2.json","meta":{"generated_at":"2026-10-21T20:30:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29112,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":692295},"rest":"https://alion.io/mcp/rest/get_company?id=692295"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoftdocs-client-support-technician-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoftdocs-client-support-technician-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoftdocs-client-support-technician-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/softdocs-client-support-technician-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoftdocs-client-support-technician-2"}]}