{"id":2834408,"url":"https://alion.io/job/softenger-desktop-engineer","title":"Desktop Engineer","company":{"id":3808970,"name":"Softenger","domain":"softenger.com","url":"https://alion.io/company/softenger","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4000,"max":4500,"currency":"SGD","period":"month","gross":true,"usd_annual":42204},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-19T00:00:00Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"Responding to client support requests.\nContacting clients to find out the nature of the problem.\nTraveling to the client’s location or connecting via a remote link.\nTroubleshooting hardware and software issues.\nInstalling and maintaining hardware and computer peripherals.\nInstalling and upgrading operating systems and computer software.\nTroubleshooting networking and connection issues.\nAdvising on software or hardware upgrades.\nProviding basic training in computer operation and management.\nCompleting job reports and ordering supplies.\nProvide network technical support for complex network related incidents,changes and projects\nTroubleshooting of Cisco and wireless technology, network routing and switching\nCoordinate with higher, peer and subordinate elements to troubleshoot, modifyor establish LAN/Voice/Video services in support of the mission.\nImplement and maintain networked systems, including configurations, supporting/ troubleshooting network problems and coordinating with vendors forinstallation of such items as routers, bridges, concentrators and switches\nDeploy, test, maintain, monitor, and troubleshoot telecommunications equipmentand network to include but not limited to: Cisco Unified CommunicationsManager, Unity voicemail, Voice Gateways, Cisco router/switch, Jabber,Telepresence, and Codian MCU devices. Avaya phones, Avaya Media Gateway\nManage, operate and maintain LAN/Voice/Video services for the Command.\nProvide and manage a secure, high performance network, for services includingVoIP, QoS, CoS, LAN’s, SBC’s, traditional TDM and SIP.\nManage and drive remediation efforts related to information security,remediation may be from incidents, penetration tests, vulnerability scans,internal/external audits and other assessments\nDesktop Support Engineer Responsibilities: (DSS)\nResponding to client support requests. Contacting clients to find out thenature of the problem.\nTraveling to the client’s location or connecting via a remote link.\nTroubleshooting hardware and software issues.\nInstalling and maintaining hardware and computer peripherals.\nInstalling and upgrading operating systems and computer software.\nTroubleshooting networking and connection issues.\nAdvising on software or hardware upgrades.\nProviding basic training in computer operation and management.\nCompleting job reports and ordering supplies.\nDesktop Support Engineer Requirements:\nBachelor’s degree in computer science or information technology.\nProven work experience as a desktop support engineer or support technician.\nAdvanced knowledge of computer hardware systems, chipsets, memory modules, andperipherals.\nKnowledge of popular operating systems, software applications, and remoteconnection systems.\nAbility to solve complex hardware and software issues.\nAbility to travel and work after hours when necessary.\nExcellent interpersonal skills.\nGood written and verbal communication skills.\nSkills\nresponse to client needs, Troubleshooting, Hardware, Computer Hardware Installation, Ticketing, Hardware Upgrades, Laptops, Computer Software Training, Resolving Client Issues, Advising People, update operating systems, Hardware Troubleshooting, Network Troubleshooting, Operating Systems, Engineering, Engineering Support","description_format":"text","description_chars":3231,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-19T04:29:05Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.842,"p_room":0.9,"age_days":16,"expected_fill_days":25,"reasons":["seen:16","velocity","win:mid"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":42204,"is_top_pay":false},"html_url":"https://alion.io/job/softenger-desktop-engineer","json_url":"https://alion.io/job/softenger-desktop-engineer.json","meta":{"generated_at":"2026-11-04T08:44:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13563,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3808970},"rest":"https://alion.io/mcp/rest/get_company?id=3808970"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoftenger-desktop-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoftenger-desktop-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoftenger-desktop-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/softenger-desktop-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoftenger-desktop-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2834408}},{"tool":"search_jobs","arguments":{"company":"softenger.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2834408},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}