{"id":2865099,"url":"https://alion.io/job/softgic-employee-experience-technician","title":"Employee Experience Technician","company":{"id":3876500,"name":"Softgic","domain":"softgic.co","url":"https://alion.io/company/softgic","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-19T16:58:10Z","employer_posted_date":null,"last_verified_at":"2026-10-19T16:58:10Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"This is a remote position.\nEmployee Experience Technician\nAbout the role:The Employee Experience Technician is responsible for working closely with the Internal HR team, Managers, and Technical Teams to ensure an exciting Day One Employee experience for all people brought into the Vensure Family. The IT Employee Experience Associate will work with all New Hire tickets in the ticket platform to ensure completion of setup, communications to HR, Recruiting and managers on status of the ticket. \nResponsibilities:\nAlways strive for customer first attitude\n\nMaintain shared spreadsheet as needed for all teams involved \n\nUpdate tickets accordingly and transfer of data to the spreadsheets \n\nWork with all teams involved for process updates and changes to tickets and documents\n\nAct as liaison between all teams involved, keeping record of all meetings and documents\n\nWork with newly hired users to ensure an excellent day one experience\n\nRequirements\nSkills:\n\n2-5 years’ experience working in a team environment with the ability to speak clearly and concisely with multiple levels of management and people \n\nAbility to write clearly and succinctly for multiple audiences using either formal or more casual tones. \n\nCreate exceptional documentation in the form of SOP’s, end user and multi team documentation \n\nStrong Excel and tracking skills \n\nStrong technical aptitude–ability to quickly learn new concepts and tools. \n\nStrong skills using technological tools (ADManager, Endpoint Central, Azure, Microsoft Entra, Power BI). \n\nExcellent writing and proofreading skills. \n\nExcellent work ethic and strong intellectual curiosity. \n\nAbility to work quickly, efficiently, and multi-task. \n\nDesire and ability to innovate and improve upon current processes.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":1786,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-19T17:28:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":27,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/softgic-employee-experience-technician","json_url":"https://alion.io/job/softgic-employee-experience-technician.json","meta":{"generated_at":"2026-10-22T15:03:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14563,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3876500},"rest":"https://alion.io/mcp/rest/get_company?id=3876500"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoftgic-employee-experience-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoftgic-employee-experience-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoftgic-employee-experience-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/softgic-employee-experience-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoftgic-employee-experience-technician"}]}