{"id":3381020,"url":"https://alion.io/job/softing-operations-and-supply-chain-manager","title":"Operations and Supply Chain Manager","company":{"id":1917724,"name":"Softing","domain":"softing.com","url":"https://alion.io/company/softing","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":7500,"max":8500,"currency":"SGD","period":"month","gross":true,"usd_annual":79632},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Kanban","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-28T00:00:00Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"Primary Purpose of this Position\nTo manage and execute the Company’s end-to-end supply chain and operational activities, ensuring timely customer order fulfilment, effective management of manufacturing partners, suppliers, inventory, logistics and service activities, and compliance with quality and regulatory requirements. The role combines managerial oversight with hands-on operational and technical involvement while driving cost efficiency, continuous improvement, product quality and supply chain resilience.\nMain responsibilities and duties:\nSupply Chain and Manufacturing OperationsPlan and schedule supply chain, contract manufacturing and internal manufacturing activities to ensure on-time delivery to customers.\nManage materials and capacity planning, including maintaining accurate Bills of Materials (BOMs) based on approved product and engineering changes, reviewing requirements, and generating production and purchase orders to ensure sufficient materials, resources and production capacity to meet demand.\nManage external manufacturing and supply chain partners, including box-build/contract manufacturers, component suppliers and outsourced service providers, covering production schedules, material availability, delivery and quality requirements, commercial negotiations, supplier performance, audits and evaluation.\nAssess supply chain risks and resilience, and recommend and implement appropriate mitigation measures.\nCustomer Order Fulfilment, Inventory and LogisticsManage intercompany forecasts and orders, including monitoring forecasted demand against order placement and proactively following up on purchase orders that have not been received within the required lead time to support production and delivery planning.\nManage end-to-end customer order fulfilment, including quotations and pre-sales information, ERP customer records, purchase order processing, shipping dates and prices, order acknowledgements, monitoring open orders in alignment with production and supply chain capacity, and communicating delivery delays and recovery plans.\nManage inventory for finished goods and raw materials, including receiving, kitting, stock transactions, cycle counting and stock takes, and prepare monthly inventory reports for management.\nManage and carry out logistics and shipping activities, including packaging and dispatching goods from the Singapore location, arranging shipments from suppliers and other locations to customers, coordinating couriers and freight services, and managing shipping, customs, import and export documentation while optimising freight and duty charges.\nService, Calibration and Customer SupportManage service, repair and calibration activities for warranty and non-warranty cases, including customer communication, Return Material Authorisations (RMAs), assessment of work required, service reports, quotations and tracking of RMA-related expenses.\nConduct or oversee failure analysis of returned products and provide feedback on abnormalities and failures to Manufacturing Engineering and R&D for investigation, resolution and continuous product improvement.\nMaintain accurate and searchable records of customer issues, including cases where no product fault is found, and of all service, repair and calibration activities.\nAnalyse service and customer issue data and provide relevant reports to management to support continuous improvement and decision-making.\nPerformance, Reporting & Continuous ImprovementMonitor supply chain and manufacturing costs and identify opportunities to improve cost efficiency and the Company’s cost of goods sold.\nCollect, analyse and report sales and operational data, including sales forecasts, actual sales, forecast accuracy and key performance indicators such as on-time delivery, inventory levels and repair turnaround times, and prepare reports for management and business reviews.\nCreate, implement and maintain operational procedures and standardised process documentation to ensure products are manufactured in accordance with technical specifications and Company quality standards, and drive continuous improvement of operational and supply chain processes.\nEngineering Collaboration, Quality & ComplianceManage the flow and implementation of Engineering Change Notices (ECNs) and related manufacturing documentation between R&D, Manufacturing Engineering and the supply chain.\nCollaborate with R&D on the testing and evaluation of new products and to ensure new and existing products can be manufactured efficiently and cost-effectively.\nCollaborate with Manufacturing Engineering with quality investigations, supplier issues, work instructions and other manufacturing-related activities.\nMaintain necessary records and ensure compliance with applicable regulatory requirements, including safety, electromagnetic compatibility and environmental requirements, as well as relevant industry standards and internal policies.\nFacilities and General ResponsibilitiesManage facilities-related matters for the Singapore location.\nEnsure all business activities are conducted in accordance with Company values, policies and codes of conduct.\nUndertake any other activities as reasonably requested by management.\nRequirements:\nBachelor’s degree in Supply Chain Management, Operations Management, Engineering or a related field.\nAt least 5 years of relevant experience in supply chain, manufacturing or operations within the electronics industry, with a proven track record in managing supply chain and operational activities.\nStrong hands-on experience in supply chain and operations, with the ability and willingness to undertake both managerial and day-to-day operational responsibilities.\nExperience managing contract manufacturers, suppliers and outsourced service providers.\nGood technical understanding of electronic products and the ability to assess and oversee service-related activities.\nExperience managing or supervising employees, with the ability to work independently, manage competing priorities and collaborate effectively with technical and cross-functional teams.\nHands-on experience with ERP/MRP systems and proficiency in Microsoft Office, particularly Excel, including the ability to analyse operational data and prepare management reports. Experience with ERP system implementation or migration would be an advantage.\nStrong verbal and written communication skills in English, with the ability to communicate effectively with customers, suppliers, manufacturing partners and internal stakeholders.\nStrong analytical and problem-solving skills with a practical and proactive approach. Knowledge or experience of Lean methodologies, such as Value Stream Mapping, Kaizen and Kanban, would be an advantage.\nFlexible and adaptable, with a practical approach to working in a small team and a willingness to undertake both managerial and hands-on operational responsibilities.\nWillingness and ability to travel overseas as required for supplier audits, factory visits and other supply chain activities, mainly to Malaysia.\nSkills\nSupplier Relationship Management, Liaising with cross functional teams, Forecasting, Collaborate With Engineers, Microsoft Excel, Warehouse Management, hands-on skills, Service Management, Customer Support, Logistics Management, Procurement, Inventory Management, Attention to Detail, Demand Planning, Hands-On Experience, Supply Chain Management, Team Player, Manufacturing, Electronics, Able To Work Independently","description_format":"text","description_chars":7455,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain","Industrial Automation"],"lifecycle":[{"event":"open","at":"2026-10-28T04:47:00Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.853,"p_room":0.9,"age_days":12,"expected_fill_days":29,"reasons":["seen:12","win:mid"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":79632,"is_top_pay":false},"html_url":"https://alion.io/job/softing-operations-and-supply-chain-manager","json_url":"https://alion.io/job/softing-operations-and-supply-chain-manager.json","meta":{"generated_at":"2026-11-09T07:53:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5655,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1917724},"rest":"https://alion.io/mcp/rest/get_company?id=1917724"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsofting-operations-and-supply-chain-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsofting-operations-and-supply-chain-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsofting-operations-and-supply-chain-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/softing-operations-and-supply-chain-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsofting-operations-and-supply-chain-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3381020}},{"tool":"search_jobs","arguments":{"company":"softing.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3381020},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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