{"id":2076553,"url":"https://alion.io/job/softlink-global-customer-success-executive","title":"Customer Success Executive","company":{"id":3843922,"name":"Softlink Global","domain":"softlinkglobal.com","url":"https://alion.io/company/softlink-global","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T06:10:47Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-26T03:16:38Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Job Title: Customer Success Executive\nLocation: Mumbai\nRole: Permanent (Full-time)\nOpen Positions: 2\nExperience: 1 - 2 years\nAbout Softlink Global:\nSoftlink Global is India’s leading logistics-tech company, powering the supply chain ecosystem for 5,000+ enterprises across 45+ countries. For over three decades, our flagship ERP, Logi-Sys, has been at the heart of freight forwarding, logistics, warehousing, and supply chain operations worldwide. We are a deep-tech SaaS organization redefining how the logistics industry works through automation, AI-led workflows, and scalable cloud technology. Joining us means being part of one of the largest logistics software companies in Asia, built by passionate product innovators and technologists.\nPosition Overview:\nWe are looking for a dedicated, customer-centric Customer Success Executive who will be responsible for delivering high-quality customer support, ensuring fast and effective resolution of customer queries, and building strong relationships with our Logi-Sys ERP users. Your main goal is to ensure customer satisfaction, resolve issues within defined SLAs (Service Level Agreements), and enhance the overall customer experience. You will serve as the primary point of contact for clients, guiding them through their post-purchase journey, ensuring they get maximum value from our software solutions.\nWho We Are Looking For:\nFresh graduates (1 - 2 year experience).\nBasic understanding of logistics/supply chain terms.\nTech-friendly mindset with curiosity to learn software systems.\nStrong communication and problem-solving skills.\nA positive attitude and willingness to learn in a fast-paced SaaS environment.\n1. Customer Support & Technical Issue Resolution:\nHandle client queries across phone, email, and chat while ensuring timely and accurate ticket resolution. Diagnose and troubleshoot issues related to the Logi-Sys ERP to minimize operational disruptions for customers and maintain detailed records of all interactions and solutions.\n2. Customer Relationship Management & Value Enablement:\nBuild strong, trust-based relationships with clients by understanding their business needs and proactively guiding them to derive maximum value from the software. Regularly engage with users, share best practices, communicate new features, and ensure a consistently positive customer experience.\n3. Product Feedback Loop & Continuous Improvement:\nAct as the voice of the customer within the organization by sharing insights, recurring pain points, and enhancement suggestions with product and technical teams. Participate in UAT cycles, validate updates, and contribute to improving help documentation and support knowledge bases.\n4. Ticket Monitoring, Follow-up & Cross-Team Coordination:\nMonitor open tickets, ensure clarity of communication regarding resolution timelines, and follow up until closure. Escalate complex issues to relevant teams and coordinate with cross-functional groups to ensure swift, accurate, and customer-centric outcomes.\nCareer Path & Growth:\nStarting your journey in Customer Success opens multiple long-term career opportunities at Softlink:\nImplementation Consultant - work directly with clients to deploy, configure, and optimize our ERP across their operations.\nProduct Design / Product Analyst Team - contribute to building and improving our software by translating business needs into product features. This internship gives you exposure across tech, logistics, and product functions - helping you discover where you best fit.","description_format":"text","description_chars":3521,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-08T08:43:16Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.747,"p_room":0.75,"age_days":17,"expected_fill_days":20,"reasons":["conf:2","win:late","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/softlink-global-customer-success-executive","json_url":"https://alion.io/job/softlink-global-customer-success-executive.json","meta":{"generated_at":"2026-10-26T06:28:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8709,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3843922},"rest":"https://alion.io/mcp/rest/get_company?id=3843922"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoftlink-global-customer-success-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoftlink-global-customer-success-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoftlink-global-customer-success-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/softlink-global-customer-success-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoftlink-global-customer-success-executive"}]}