{"id":3071525,"url":"https://alion.io/job/softobiz-technologies-pc-1523-senior-zoho-crm-developer","title":"PC- 1523 Senior Zoho CRM Developer","company":{"id":3806732,"name":"Softobiz Technologies","domain":"softobiz.com","url":"https://alion.io/company/softobiz-technologies-pvt-ltd","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"A","score":92,"open_postings":8,"ghost_share":0,"stale_share":0.125,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kochi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":32000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":65},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ETL/ELT","optional":false},{"name":"JavaScript","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Node JS","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-22T08:22:29Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T10:59:12Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Role Overview\nThe Zoho CRM Developer is a highly skilled technical specialist responsible for the design, development, configuration, integration, and ongoing optimisation of Zoho CRM and associated Zoho ecosystem platforms. The role focuses on delivering scalable, secure, and intelligent customer relationship management solutions that streamline business processes, improve customer engagement, and enable data-driven decision-making.\nThis role requires deep expertise in Zoho CRM configuration, Deluge scripting, custom functions, REST APIs, webhooks, workflow automation, custom widgets, Zoho AI capabilities, enterprise integrations, HTML, CSS, SQL, Node.js, and JavaScript. The successful candidate will work closely with business stakeholders, product teams, solution architects, business analysts, and engineering teams to build innovative CRM solutions aligned with business objectives.\nWhat will you do?\nDesign, configure, and customise Zoho CRM and Zoho Desk to deliver customer service platforms with AI-powered capabilities. \nDevelop advanced Deluge scripts and custom functions to extend both platforms, automate complex business logic, and integrate with third-party systems. \nBuild custom widgets and UI components using Deluge to enhance sales dashboards, customer portals, and support agent interfaces. \nCreate sophisticated automation workflows combining Deluge scripting with pipeline management and customer support operations. \nImplement AI-powered capabilities using Zoho's AI offerings and external AI services. \nManage data migrations, synchronisation, cleansing, deduplication, and governance activities. \nIntegrate agent-based AI architectures and MCP (Model Context Protocol) servers with Deluge-powered custom logic for intelligent automation. \nManage seamless data synchronisation and integrations between Zoho CRM, Zoho Desk, and external systems using Deluge APIs, webhooks, and custom connectors. \nCollaborate with Sales, Support, Operations, and Product teams to translate business requirements into integrated, intelligent Zoho solutions. Key Responsibilities\nDeluge Scripting & Custom Development\nDevelop advanced Deluge scripts for custom automation, business logic, and complex workflows across Zoho CRM and Desk. \nWrite clean, maintainable, well-documented Deluge code following best practices and coding standards. \nBuild custom functions for lead scoring, deal management, ticket processing, routing logic, data transformations. \nImplement error handling, logging, and performance optimisation in Deluge scripts for production reliability. \nCustom Widget & UI Development\nDesign and develop custom widgets using Zoho Widget Framework and Deluge to enhance CRM and Desk interfaces. \nBuild interactive sales dashboards, agent consoles, customer portals, and management views with custom widgets. \nIntegrate widgets with AI models and data services to display AI-powered insights, recommendations, and analytics. \nCustomise page layouts, views, and configurations across both platforms to align with business workflows. \nDesign CRM Canvas experiences, widgets, kiosks, and forms that create efficient user journeys across CRM and support processes. \nZoho CRM Configuration\nConfigure and manage Zoho CRM modules, fields, layouts, workflows, approvals, blueprints, assignment rules, notifications, views, page layouts, and pipeline workflows. \nImplement sales automation, lead management, deal tracking, and forecasting capabilities aligned with strategy. \nDesign and optimise Zoho CRM dashboards and reports for team performance monitoring and pipeline visibility. \nDevelop reports, dashboards, KPIs, analytical data models, and where required, SQL queries to support operational visibility and business decision-making. \nZoho Desk Configuration & Support Operations\nConfigure and manage Zoho Desk modules, channels, workflows, and SLAs for multi-channel support operations. \nImplement email, chat, phone, social media, and portal integrations for seamless customer service. \nDesign and optimise Zoho Desk dashboards for support team performance monitoring and KPI tracking. \nAI-Powered Sales & Customer Service\nImplement AI capabilities in Zoho CRM: AI lead scoring, sales predictions, opportunity recommendations, and AI-assisted deal closure. \nDeploy AI features in Zoho Desk: AI-powered ticket routing, categorisation, sentiment analysis, and agent recommendations. \nBuild AI chatbots and virtual agents for lead qualification, customer support, and self-service using Deluge logic. \nExplore and implement agent-based AI architectures, MCP servers, and AI orchestration frameworks across both platforms. \nAdvanced Automation & Workflows\nDesign and implement sophisticated automation rules, workflows, and SLAs using Deluge for complex sales and support logic. \nBuild intelligent escalation logic, conditional routing, and AI-triggered workflows across CRM and Desk. \nOptimise Deluge scripts and workflows for performance, maintainability, and reliability. \nCRM & Desk Integration & Data Synchronisation\nDesign and implement seamless bi-directional synchronisation between Zoho CRM and Desk for unified customer view. \nDevelop custom APIs, webhooks, and Deluge connectors to integrate with third-party systems and AI services. \nConnect Zoho applications with operational systems and external services, including API mapping, authentication, monitoring, and error handling. \nEnsure reliable, secure integrations with proper authentication, error handling, and performance optimisation. \nMaintain solution designs, configuration records, integration specifications, data dictionaries, and support runbooks to enable reliable delivery and operational support. \nData Management\nManage data quality, integrity, and migrations across Zoho CRM and Desk using Deluge data processing and ETL scripts. \nPerform data mapping, transformation, imports, record updates, deduplication, validation, profiling, reconciliation, cleansing, duplicate identification, and ongoing data quality rule implementation. \nBuild data pipelines to feed AI models with quality sales and support data for insights, predictions, and recommendations. \nMonitor Zoho Desk and CRM performance, Deluge execution times, widget rendering, and system reliability. \nRequired Skills & Experience\n10+ years of professional experience with Zoho CRM and/or Zoho Desk, including configuration, customisation, and implementation. \nExpert-level proficiency in Deluge scripting language with hands-on experience building complex business logic. \nStrong experience designing and developing custom widgets using Zoho Widget Framework and Deluge. \nDeep expertise in Zoho CRM configuration: modules, fields, workflows, automations, sales pipelines, and dashboards. \nDeep expertise in Zoho Desk configuration: automation rules, workflows, SLAs, multi-channel setup, and ticketing. \nHands-on experience with Zoho AI capabilities: AI lead scoring, sales predictions, AI routing, sentiment analysis, chatbots. \nSolid understanding of REST APIs, webhooks, Deluge API calls, and system integration patterns. \nProficiency with databases (SQL), data transformation, ETL concepts, and Deluge data processing functions. \nExperience with different integration platforms and building custom connectors. \nKnowledge of customer service operations, and support metrics (response time, SLA management). \nStrong problem-solving skills, attention to detail, code quality focus, and ability to work independently and in teams. \nAdvanced Deluge expertise including meta-programming, reflection, and advanced data structure manipulation. \nExperience building reusable widget libraries and contributing to Zoho marketplace widget ecosystems. \nHands-on experience implementing and optimising Zoho AI features across both CRM and Desk platforms. \nExperience with agent-based AI architectures, MCP (Model Context Protocol) servers, and Deluge-based AI orchestration. \nExperience with Zoho Creator or other Zoho low-code platforms for additional integration capabilities. \nZoho certifications or equivalent credentials. \nExperience with HTML, CSS, SQL, Node.js, and JavaScript for advanced UI customisation, widget enhancement, integrations, and analytical query support. \nFamiliarity with CRM best practices, sales operations, and omnichannel customer experience. \nWhat Success Looks Like\nIntegrated CRM and Desk platforms deliver unified sales and customer service experiences with seamless data flow. \nDeluge-powered automation and custom widgets enhance sales dashboards and support interfaces with rich, intuitive UX. \nAI capabilities drive measurable improvements: higher sales conversion, improved forecast accuracy, better CSAT, reduced response times. \nComplex business logic in clean, maintainable Deluge code enables sales and support teams to focus on value-added activities. \nIntegration ecosystem is mature, performant, and enables seamless data flow via Deluge connectors and APIs. \nAI-powered lead qualification, deal recommendations, customer support automation, and self-service reduce manual effort. \nYou contribute to a high-performing technical team through knowledge sharing on Deluge best practices, widget development, and AI integration.","description_format":"text","description_chars":9223,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-22T09:33:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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