{"id":4060776,"url":"https://alion.io/job/softserve-junior-servicenow-engineer","title":"Junior ServiceNow Engineer","company":{"id":57039,"name":"SoftServe","domain":"softserveinc.com","url":"https://alion.io/company/softserve","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"internship","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CET","utc_offset_min":1,"utc_offset_max":1},"hiring_geo_confidence":"inferred","locations":["Bulgaria"],"countries":["BG"],"hiring_countries":["BG"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure DevOps","optional":false},{"name":"ITIL","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-11-11T08:24:50Z","employer_posted_date":null,"last_verified_at":"2026-11-11T08:24:50Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"About the role\n\nIn this role, you will support a UK banking customer through ServiceNow implementation and managed services, helping keep the platform reliable and improve security and risk processes. You will learn alongside experienced engineers and two architects, with support for ServiceNow certifications.\n\nResponsibilities\n\nInvestigate incidents and fulfill service requests to support reliable day-to-day platform operation\n\nConfigure ServiceNow and develop minor enhancements under the guidance of experienced engineers\n\nWork with engineers, architects, and customer stakeholders to understand requirements and translate them into platform changes\n\nSupport the implementation of Vulnerability Response (VR), Security Incident Response (SIR), Business Continuity Management (BCM), and Third-Party Risk Management (TPRM) solutions\n\nConfigure Business Rules, Client Scripts, and flows to support customer processes and reduce manual work\n\nPerform testing and support platform upgrades and maintenance to verify that changes work as expected\n\nPrepare technical documentation and share findings with the team to support troubleshooting and ongoing maintenance\n\nRequirements\n\nAt least 1 year of ServiceNow development, administration, or support experience\n\nBasic knowledge of JavaScript and ServiceNow scripting concepts, with familiarity with Business Rules, Client Scripts, Flow Designer, and integrations\n\nUnderstanding of ITIL processes and application support\n\nServiceNow Certified System Administrator (CSA) certification, or willingness to obtain it within the first month with company support\n\nExposure to SecOps or Integrated Risk Management (IRM), particularly VR, BCM, TPRM, or SIR, would be an advantage\n\nFamiliarity with IntegrationHub, MID Server, ATF, Jira, or Azure DevOps would be beneficial\n\nBasic knowledge of cybersecurity, risk management, or business continuity would be an advantage\n\nClear communication and problem-solving skills, with B2 English for customer discussions and team collaboration\n\nAvailability to work fixed hours of 10:00–18:00 CET/CEST is required\n\nSoftServe is an equal opportunity employer. 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