{"id":4060775,"url":"https://alion.io/job/softserve-servicenow-engineer","title":"ServiceNow Engineer","company":{"id":57039,"name":"SoftServe","domain":"softserveinc.com","url":"https://alion.io/company/softserve","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CET","utc_offset_min":1,"utc_offset_max":1},"hiring_geo_confidence":"inferred","locations":["Bulgaria"],"countries":["BG"],"hiring_countries":["BG"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"ITIL","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-11-11T08:24:50Z","employer_posted_date":null,"last_verified_at":"2026-11-11T08:24:50Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"About the role\n\nIn this role, you will deliver ServiceNow implementations and managed services for a UK banking customer, improving platform stability and supporting security and risk processes. You will own technical tasks and contribute to roadmap planning alongside experienced engineers, two architects, and a Business Analyst, with support for further ServiceNow certifications.\n\nResponsibilities\n\nInvestigate incidents, identify root causes, and resolve application, workflow, and integration issues to maintain platform stability\n\nDeliver service requests, configuration changes, and enhancements that improve customer processes and platform functionality\n\nWork with architects, engineers, and business stakeholders to clarify requirements and contribute to roadmap planning and solution delivery\n\nDevelop and maintain JavaScript scripts, Business Rules, Client Scripts, access controls, flows, integrations, and automations\n\nImplement and enhance Security Incident Response (SIR), Vulnerability Response (VR), Third-Party Risk Management (TPRM), and Business Continuity Management (BCM) solutions\n\nSupport upgrades and releases through testing, update set management, deployments, and post-release validation\n\nMaintain technical documentation and use support findings to identify recurring issues and opportunities for continuous improvement\n\nRequirements\n\nAt least 2 years of ServiceNow development, configuration, or support experience, with an understanding of platform architecture and capabilities\n\nPractical experience with JavaScript, Glide API, Business Rules, Client Scripts, ACLs, and Flow Designer\n\nExperience troubleshooting applications, workflows, and integrations, with knowledge of REST APIs, update sets, deployments, and release management\n\nUnderstanding of ITIL processes and managed services delivery; previous AMS/Managed Services experience would be an advantage\n\nServiceNow Certified System Administrator (CSA) certification is required; CAD or CIS certifications would be an advantage\n\nHands-on experience with SIR, VR, TPRM, or BCM, IntegrationHub, MID Server, or security tool integrations would be beneficial\n\nFamiliarity with ATF, automated testing, Agile, Jira, or Azure DevOps would be an advantage\n\nClear communication, analytical, and problem-solving skills, with B2 English for customer discussions and stakeholder collaboration\n\nAvailability to work fixed hours of 10:00–18:00 CET/CEST is required\n\nSoftServe is an equal opportunity employer. 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