{"id":1426896,"url":"https://alion.io/job/softswiss-account-manager-middle","title":"Account Manager - Middle","company":{"id":8389,"name":"SOFTSWISS","domain":"softswiss.com","url":"https://alion.io/company/softswiss","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":70000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2357},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T13:34:46Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-11T17:34:40Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Overview:\nSOFTSWISS is looking for a Middle Account Manager to join our team and work with clients using the SOFTSWISS Game Aggregator.\nThe Game Aggregator is a fast and cost-effective solution that helps casino operators integrate and manage gaming content easily. In this role, you’ll build strong client relationships, support their day-to-day needs, and help them get the most value from our product.\nAbout Product:\nGame Aggregator:\nThe SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.\nBehind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You'll solve complex technical challenges and help power one of the industry's leading aggregation platforms.\nPurpose of the role:\nYou’ll support and develop relationships with casino operator clients, helping them achieve their goals while ensuring a smooth and positive experience with the Game Aggregator. Your work will contribute to client satisfaction, account growth, and long-term partnerships.\nKey responsibilities:\nManage day-to-day communication with casino operator clients and act as a reliable point of contact for their requests\n\nBuild strong, long-term client relationships by understanding their needs and providing timely support\n\nIdentify opportunities to introduce relevant services, game content, and other solutions to existing clients\n\nMonitor account and product performance, analyse data, and highlight opportunities for improvement\n\nCoordinate with Product, Technical Support, and other internal teams to resolve client issues and requirements efficiently\n\nStay informed about iGaming market trends and competitor activity to provide relevant insights to clients\n\nRequired Experience:\n2+ years of experience in Account Management, Customer Success, or a similar client-facing role\n\nStrong written and spoken English at B2+ level\n\nExperience building and maintaining strong relationships with clients\n\nAbility to analyse data and turn findings into practical recommendations\n\nStrong problem-solving skills and the ability to handle client issues efficiently\n\nConfident communication and collaboration with international, cross-functional teams\n\nNice to have:\nWritten and spoken Russian\n\nExperience in the iGaming industry or working with B2B digital products\n\nOur Benefits:\nPrivate health insurance\n\nSports benefits\n\nComprehensive Mental Health Program\n\nFree English lessons (online)\n\nLocal language courses\n\nPaid time off\n\nMaternity leave support\n\nReferral program rewards\n\nUpskilling, internal workshops, and participation in professional conferences and corporate events","description_format":"text","description_chars":2807,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"All levels","optional":true},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","Sports Betting","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-09-29T00:00:35Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.869,"p_room":1,"age_days":11,"expected_fill_days":38,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/softswiss-account-manager-middle","json_url":"https://alion.io/job/softswiss-account-manager-middle.json","meta":{"generated_at":"2026-10-12T01:58:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2731,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8389},"rest":"https://alion.io/mcp/rest/get_company?id=8389"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoftswiss-account-manager-middle"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoftswiss-account-manager-middle"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoftswiss-account-manager-middle"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/softswiss-account-manager-middle\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoftswiss-account-manager-middle"}]}