{"id":4020695,"url":"https://alion.io/job/softswiss-atlassian-support-engineer-middle","title":"Atlassian Support Engineer – Middle","company":{"id":8389,"name":"SOFTSWISS","domain":"softswiss.com","url":"https://alion.io/company/softswiss","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia","Warsaw, Poland","Tbilisi, Georgia","Poznań, Poland"],"countries":["RS","PL","GE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"1C","optional":false},{"name":"Confluence","optional":false},{"name":"GitLab","optional":false},{"name":"Jira","optional":false},{"name":"Keycloak","optional":false},{"name":"Opsgenie","optional":false},{"name":"Rest API","optional":false},{"name":"Slack","optional":false},{"name":"IAM","optional":true}],"status":"live","first_seen_at":"2026-11-09T16:01:41Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T14:57:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview:\nSOFTSWISS is looking for an Atlassian Support Engineer to join our Atlassian team. The team supports and develops Jira Software, Jira Service Management, and Confluence Data Center, which are essential to the company’s internal service and business processes. Our work covers project and service portal configuration, access management, automation, integrations, and technical troubleshooting. We handle both daily service requests and planned initiatives, including process improvements, integrations with corporate systems, and platform changes.\nPurpose of the Role:\nYou'll support and improve SOFTSWISS's Atlassian platforms to ensure they meet the needs of internal teams and business processes. Your work will focus on maintaining effective Jira and Confluence configurations, improving service management workflows, and supporting automation and integrations with corporate systems.\nKey Responsibilities:\nConfigure Jira to support team processes: projects, workflows, transitions, conditions, validators, post-functions, fields, screens, schemes, roles, and notifications.\n\nDevelop Jira Service Management: service portals, request types, forms, queues, SLAs, approvals, routing, and automated creation of related issues.\n\nManage access in Jira and Confluence: groups, project roles, permission schemes, issue security, and space and page permissions. Investigate visibility issues affecting tickets, comments, and data.\n\nBuild and maintain automation: Automation for Jira rules and existing ScriptRunner/Groovy solutions, including Behaviours, workflow logic, and scheduled jobs.\n\nSupport integrations and data exchange: REST APIs, webhooks, JSON, Slack and email notifications, and synchronisation of fields and data between Jira and connected systems.\n\nInvestigate issues in Jira, Confluence, and their apps: reproduce problems, review configurations, logs, and automation results, identify causes, and involve senior engineers or owners of connected systems when needed.\n\nOwn requests through to a confirmed outcome: clarify requirements and dependencies, agree on changes, verify key scenarios and exceptions, document solutions, and coordinate validation with stakeholders.\n\nCore Platforms and Automation\nJira Software, Jira Service Management, Confluence Data Center\n\nJira Automation / Automation for Jira\n\nScriptRunner, Groovy, Behaviours, workflow conditions, validators, post-functions, and scheduled jobs\n\nAssets / Insight\n\nJQL, REST APIs, webhooks, JSON\n\nApps Supported by the Team\neazyBI, Tempo, BigPicture, Email This Issue, Smart Checklist.\n\nConnected Systems and Integrations\nHiBob, Slack, HubSpot, 1C, GitLab\n\nAuthentication and identity management systems, including Keycloak/SSO\n\nSelected notification and alert-routing processes using Opsgenie\n\nThis is the team's working environment. You don't need deep expertise in every listed app to join us.\nRequired Experience:\nHard Skills\nAt least 2 years of practical Jira administration experience, including Data Center and Jira Service Management.\n\nEnglish at B1+ level for documentation and ticket communication, and native-level Russian for workplace communication.\n\nUnderstanding of Jira Cloud and Confluence Cloud, with hands-on experience working with both platforms.\n\nA solid understanding of workflows, schemes, screens, field configurations, project roles, and permission models. Ability to account for configurations shared across multiple projects.\n\nPractical experience configuring JSM request types, forms, portals, queues, SLAs, and customer access.\n\nExperience administering Confluence spaces, pages, groups, restrictions, and troubleshooting access issues.\n\nAbility to create and troubleshoot Automation for Jira rules and use JQL and smart values.\n\nPractical ScriptRunner experience: reading and modifying existing Groovy scripts, understanding when they run, verifying results, and diagnosing errors.\n\nUnderstanding of REST APIs, HTTP, JSON, and webhooks. Ability to investigate authentication, service account permissions, integration payloads, and responses.\n\nBasic practical experience with Assets: objects, attributes, relationships, permissions, and using Assets data in Jira processes.\n\nSoft Skills\nAbility to translate user requests into clear requirements and acceptance criteria, identifying inconsistencies between descriptions, documentation, and comments.\n\nOwnership of commitments: track dependencies and deadlines independently, and communicate blockers or changes to plans before stakeholders ask for an update.\n\nClear communication with technical and business teams: explain limitations, propose options, and document agreed solutions.\n\nCareful handling of access permissions, personal data, and public and internal comments.\n\nNice to Have:\nAdvanced Groovy and ScriptRunner experience, including developing custom scripts, troubleshooting execution errors, and working with complex existing logic.\n\nExperience creating and maintaining eazyBI reports, configuring data imports, and managing report access.\n\nExperience working with Tempo, BigPicture, Email This Issue, or Smart Checklist.\n\nExperience with HiBob-Jira-Tempo, Jira-Slack, Jira-GitLab, or similar integrations.\n\nParticipation in project or space migrations and consolidation, including validating permissions, data, macros, apps, and scenarios after migration.\n\nExperience migrating Jira or Confluence from Server/Data Center to Cloud.\n\nExperience supporting SSO integrations in collaboration with an IAM team.\n\nOur Benefits:\nPrivate health insurance\n\nSports benefits\n\nComprehensive Mental Health Program\n\nFree English lessons (online)\n\nLocal language courses\n\nPaid time off\n\nMaternity leave support\n\nReferral program rewards\n\nUpskilling, internal workshops, and participation in professional conferences and corporate 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