{"id":1842340,"url":"https://alion.io/job/softswiss-it-support-engineer-l1-junior","title":"IT Support Engineer L1 - Junior","company":{"id":8389,"name":"SOFTSWISS","domain":"softswiss.com","url":"https://alion.io/company/softswiss","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poznań, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":42000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"1C","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Confluence","optional":true},{"name":"Hyper-V","optional":true},{"name":"Linux","optional":true},{"name":"PowerShell","optional":true},{"name":"VMWare","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-03T22:32:09Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-12T02:24:15Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Overview:\nWe are looking for a L1 Support Engineer to strengthen our IT Support team in Poznań. This role focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues.\nKey responsibilities:\nReceive and transfer corporate equipment and peripherals for repair in accordance with established procurement procedures\n\nMaintain and update the corporate equipment fleet, including assisting in procurement processes\n\nProvide support in installation and initial configuration of corporate equipment for new employees (Windows and macOS)\n\nKeep accurate records of issued equipment in 1C\n\nPrepare and configure equipment for corporate use\n\nCreate user accounts in corporate systems (AD, Google Workspace, Jira, Slack) using automated tools/templates\n\nManage and support office access control systems (issuing, replacing, updating, and deactivating cards)\n\nTroubleshoot application and system software issues on user devices\n\nConduct primary diagnostics of hardware and software problems\n\nInstall licensed and free software on corporate equipment\n\nProvide support with printers and printing services\n\nMaintain up-to-date technical documentation in line with IT processes and services.\nEscalate hardware/software issues to service providers when required\n\nCoordinate with contractors (service centers, cartridge refilling services, etc.)\n\nAssist in sourcing equipment that complies with corporate standards in local and global markets\n\nParticipate in the testing of new IT services (functional validation, data input)\n\nRestore operating systems on employee devices after crashes or failures\n\nConfigure access to banks, electronic document signing systems, and state or specialized portals\n\nAdvise on the selection and assembly of custom PC configurations based on business needs.\n\nRequired Skills & Experience:\nStrong knowledge of MS Windows operating systems\n\nUnderstanding of the basic principles of antivirus protection\n\nUnderstanding of the fundamental security concepts of MS Windows operating systems\n\nMinimum 1 year of experience working with Windows systems in a corporate environment\n\nRussian; English proficiency level B1 or higher.\n\nNice to have:\nExperience with MS Active Directory\n\nExperience with Group Policy management\n\nKnowledge of Apple (macOS) and/or Linux systems\n\nFamiliarity with virtualization platforms (VMware, Hyper-V, or equivalents)\n\nExperience working with Jira/Confluence\n\nKnowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents)\n\nScripting experience with PowerShell\n\nBasic administration of Windows Server\n\nPractical experience in structured cabling (SC) installation\n\nSkills in IT asset accounting and inventory management.\n\nOur Benefits:\nPrivate health insurance\n\nSports benefits\n\nComprehensive Mental Health Program\n\nFree English lessons (online)\n\nLocal language courses\n\nPaid time off\n\nMaternity leave support\n\nReferral program rewards\n\nUpskilling, internal workshops, and participation in professional conferences and corporate events","description_format":"text","description_chars":3192,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Intermediate (B1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","Sports Betting","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-04T18:01:47Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.874,"p_room":1,"age_days":8,"expected_fill_days":38,"reasons":["conf:4","velocity","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/softswiss-it-support-engineer-l1-junior","json_url":"https://alion.io/job/softswiss-it-support-engineer-l1-junior.json","meta":{"generated_at":"2026-10-12T14:24:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22665,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8389},"rest":"https://alion.io/mcp/rest/get_company?id=8389"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoftswiss-it-support-engineer-l1-junior"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoftswiss-it-support-engineer-l1-junior"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoftswiss-it-support-engineer-l1-junior"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/softswiss-it-support-engineer-l1-junior\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoftswiss-it-support-engineer-l1-junior"}]}