{"id":1715981,"url":"https://alion.io/job/softswiss-technical-account-manager-senior","title":"Technical Account Manager - Senior","company":{"id":8389,"name":"SOFTSWISS","domain":"softswiss.com","url":"https://alion.io/company/softswiss","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":113000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Datadog","optional":false},{"name":"GitLab CI","optional":false},{"name":"Kibana","optional":false},{"name":"Agile","optional":true},{"name":"JavaScript","optional":true},{"name":"React.js","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-09-29T11:46:32Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-16T01:20:17Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Overview:\nSOFTSWISS continues to expand the team and is looking for a Technical Account Manager to support clients of the SOFTSWISS Casino Platform. This role combines client communication, technical problem-solving, and cross-team coordination to ensure stable and effective platform operations.\nAbout Product:\nCasino Platform:\nThe SOFTSWISS Casino Platform is the core infrastructure operators rely on to launch, manage, and scale their online casino businesses.\nYou'll contribute to mission-critical systems covering account management, game operations, responsible gaming, and regulatory compliance, in an environment where reliability, scalability, and business impact matter, working with people who build solutions operators depend on.\nPurpose of the role:\nThe Technical Account Manager acts as the main technical contact between the Client and internal teams, ensuring smooth communication, timely resolution of technical requests, and alignment of the Casino Platform with the Client’s needs, while translating feedback into actionable product improvements.\nKey responsibilities:\nCoordinating communication between the Client and internal teams\n\nActing as the Client’s representative within the Casino Platform\n\nAssisting the Client with technical requests/issues via the helpdesk\n\nPerforming initial troubleshooting, debugging, and issue iteration\n\nEscalating unsolved cases to related teams\n\nPrioritising and managing the Client's requests and issues\n\nConsulting the Client on their use of our product\n\nActing as a stakeholder for client-relevant product requests\n\nIterating on the client's ideas and problems to tailor our product to their needs\n\nProactive monitoring of the Client's system and its metrics, both technical and business-related\n\nRequired Experience:\nFluency or proficiency in English, at least B2 or higher\n\nFluency or proficiency in Russian, at least C1 or higher\n\nStrong soft skills, focusing on communication for both technical and non-technical audiences, conflict resolution, and the ability to collaborate within cross-functional teams\n\nStrong analytical thinking skills, including the ability to distinguish correlation from causation, the capability to identify patterns, solve complex problems, and think critically under pressure\n\nExperience with business analysis and product management processes to align technical solutions with customer needs.\n\nPrevious work experience in large-scale software development environments, including customer-facing roles\n\nExperience with monitoring and logging tools such as Datadog, ELK (primarily Kibana), and JIRA\n\nProficiency in analyzing datasets to extract actionable insights and drive decision-making\n\nExperience with GitLab CI/CD pipelines, comprehension of data-driven systems\n\nGood command of markup web languages (HTML, CSS)\n\nNice to have:\nFamiliarity with Agile frameworks, including SCRUM, and a solid understanding of iterative delivery\n\nDesire and ability to learn new concepts, tools, and methodologies\n\nFamiliarity with Application Programming Interfaces (APIs); a basic understanding of multi-tenant architecture, knowledge of proxying, and related network concepts\n\nBasic knowledge of modern frontend frameworks, particularly React; Server-Side Rendering (SSR), Search Engine Optimization (SEO) principles, and responsive design practices\n\nOur Benefits:\nPrivate health insurance\n\nSports benefits\n\nComprehensive Mental Health Program\n\nFree English lessons (online)\n\nLocal language courses\n\nPaid time off\n\nMaternity leave support\n\nReferral program rewards\n\nUpskilling, internal workshops, and participation in professional conferences and corporate events","description_format":"text","description_chars":3646,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","Sports Betting","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-02T18:40:55Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.884,"p_room":0.9,"age_days":16,"expected_fill_days":38,"reasons":["conf:4","velocity","win:mid"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/softswiss-technical-account-manager-senior","json_url":"https://alion.io/job/softswiss-technical-account-manager-senior.json","meta":{"generated_at":"2026-10-16T06:15:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3803,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8389},"rest":"https://alion.io/mcp/rest/get_company?id=8389"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoftswiss-technical-account-manager-senior"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoftswiss-technical-account-manager-senior"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoftswiss-technical-account-manager-senior"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/softswiss-technical-account-manager-senior\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoftswiss-technical-account-manager-senior"}]}