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Location
In office (Mexico)
Seniority
Middle · 3+ years exp

Confirmed on the employer's own hiring board on Oct 10, 2026. First seen by Alion on Sep 30, 2026. Softtek scores A on the Alion truth index.

Overview
Company
Impact
Profile match
Softtek is a Mexican information technology services company founded in Monterrey in 1982 that coined the term nearshore to describe delivering technology services to the United States from Latin America. It provides application development and maintenance, enterprise application implementation on SAP and other platforms, cloud and infrastructure management, digital engineering, quality assurance and business process services to clients across the Americas, Europe and Asia. Headquartered in Monterrey and privately held, it operates delivery centres across Mexico, Brazil, Argentina, Spain, India and China and is one of the largest technology services firms based in Latin America.

Profesional que asegure la adecuada gestión, análisis y priorización del backlog de iniciativas, requerimientos e incidencias, garantizando una documentación clara y actualizada que facilite la operación, mantenimiento y evolución de las soluciones tecnológicas.

Responsabilidades principales:

  • Analizar, clasificar y priorizar requerimientos, incidencias y mejoras dentro del backlog de trabajo.
  • Dar seguimiento a las solicitudes, asegurando una correcta definición, trazabilidad y cumplimiento de prioridades.
  • Revisar, actualizar y mejorar manuales de usuario, procedimientos operativos y documentación funcional.
  • Elaborar y mantener documentación técnica relacionada con aplicaciones, procesos, configuraciones e integraciones.
  • Colaborar con áreas de negocio, desarrollo y soporte para la correcta definición de requerimientos y documentación.
  • Identificar oportunidades de mejora en procesos, flujos de trabajo y documentación existente.
  • Apoyar en la generación de reportes, métricas e indicadores relacionados con la gestión del backlog.

Perfil requerido:

  • 3+ años de experiencia en análisis de requerimientos y administración de backlog.
  • Experiencia en elaboración y mantenimiento de documentación funcional y técnica.
  • Capacidad analítica, organización y atención al detalle.
  • Habilidades de comunicación escrita y verbal.

Conocimientos:

  • SQL y java para consultas y análisis de información.
  • Herramientas de gestión de proyectos y backlog ( ServiceNow o similares).
  • Metodologías ágiles (Scrum, Kanban).
  • Elaboración de diagramas de proceso y documentación técnica.

Competencias:

  • Pensamiento analítico.
  • Organización y gestión de prioridades.
  • Trabajo colaborativo.
  • Orientación a resultados.
  • Comunicación efectiva.
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