{"id":1607480,"url":"https://alion.io/job/softtek-app-support-engineer-web-based-jr-3","title":"App Support Engineer Web-based Jr","company":{"id":57937,"name":"Softtek","domain":"softtek.com","url":"https://alion.io/company/softtek","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":87,"open_postings":19,"ghost_share":0,"stale_share":0.526,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aguascalientes, Mexico","Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":635},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Unix","optional":false},{"name":"AWS","optional":true},{"name":"ITIL","optional":true},{"name":"Python","optional":true},{"name":"Windows","optional":true}],"status":"closed","first_seen_at":"2026-09-25T15:33:40Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T04:20:04Z","board_verified":false,"closed_at":"2026-10-06T04:20:04Z","days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"App Support Engineer Web Jr\nRequirements\nMust have: +1 year of professional experience with:\nJava\nUnix/Shell scripting development\nRead Logs experience\nTroubleshoot software issues\nJavaScript\nNice to Have\nWindows based application support activities\nAWS Cloud\nITIL\nPython\nResponsibilities\nProvide application support for systems running on Java, Unix/Linux, and Windows environments.\nRead and analyze application and system logs to identify issues and anomalies.\nTroubleshoot software incidents and perform root cause analysis.\nProvide timely and effective solutions to application-related issues.\nCollaborate with cross-functional teams to resolve incidents and improve system performance.\nCommunicate with customers and stakeholders via email and phone to address technical issues.\nDocument incidents, solutions, and technical procedures clearly.\nParticipate in shift-based support, including rotation schedules and occasional weekend coverage.\nSupport a customer-oriented service approach, ensuring clear and effective communication.\nLanguages\nEnglish Developing Advanced\nAble to have a good conversation in English and able to write a good email and/or document.\nLocations\nHybrid - Aguascalientes or Monterrey","description_format":"text","description_chars":1213,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Software","Managed IT Services (MSP)","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-01T19:53:01Z"},{"event":"close","at":"2026-10-06T04:20:04Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/softtek-app-support-engineer-web-based-jr-3","json_url":"https://alion.io/job/softtek-app-support-engineer-web-based-jr-3.json","meta":{"generated_at":"2026-10-07T02:28:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4160,"day_limit":5000,"remaining_today":840,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57937},"rest":"https://alion.io/mcp/rest/get_company?id=57937"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsofttek-app-support-engineer-web-based-jr-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsofttek-app-support-engineer-web-based-jr-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsofttek-app-support-engineer-web-based-jr-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/softtek-app-support-engineer-web-based-jr-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsofttek-app-support-engineer-web-based-jr-3"}]}