{"id":1607893,"url":"https://alion.io/job/softtek-app-support-engineer-web-based-jr-5","title":"App Support Engineer Web-based Jr","company":{"id":57937,"name":"Softtek","domain":"softtek.com","url":"https://alion.io/company/softtek","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":86,"open_postings":18,"ghost_share":0,"stale_share":0.556,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MS SQL","optional":false},{"name":"SQL","optional":false},{"name":"Git","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"Jira","optional":true},{"name":"Power BI","optional":true},{"name":"ServiceNow","optional":true},{"name":"SLI/SLO/SLA","optional":true}],"status":"closed","first_seen_at":"2026-09-14T19:55:09Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-03T00:14:28Z","board_verified":false,"closed_at":"2026-10-03T00:14:28Z","days_open":18,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":18},"description":"App Support Engineer Web Based Junior\nRequirements\nMust have:\nPosition: Junior L1 Technical Support & SQL Server Developer\nExperience Level: Entry-Level / Junior (0 - 2 years)\nDomain Focus: Front-line IT support, incident triage, relational databases (Microsoft SQL Server)\nLanguage Requirement: Good to Intermediate English (B1-B2). Must be capable of holding conversations and drafting clear, professional emails and ticket updates.\nNice-to-Have Skills (Preferred / Differentiators)\nBasic knowledge of Git for script versioning.\nExposure to SSRS (SQL Server Reporting Services) or Power BI for simple report generation.\nUnderstanding of ITIL v4 fundamentals (Incident, Service Request, Problem).\nResponsibilities\n1. Database & SQL Server (Primary Technical Focus):\nT-SQL Fundamentals: Writing clean queries using SELECT, WHERE, ORDER BY, GROUP BY, HAVING, and built-in functions.\nJoins & Relationships: Solid understanding of relational concepts (Primary/Foreign keys) and ability to write INNER JOIN and LEFT JOIN.\nSafe Data Manipulation: Writing basic INSERT, UPDATE, and DELETE queries with explicit transaction control (BEGIN TRAN, COMMIT, ROLLBACK).\nTooling: Hands-on experience with SQL Server Management Studio (SSMS) to navigate schemas, inspect tables, and run queries.\nBasic Object Awareness: Ability to read and execute existing Stored Procedures and Views.\n3. Technical Support & Operations (L1):\nTicket & SLA Management: Experience or familiarity with ITSM ticketing platforms (e.g., Jira Service Management, ServiceNow).\nIncident Triage: Ability to gather diagnostic details (error logs, reproduction steps, timestamps) to classify and escalate issues properly.\nDocumentation: Following standard runbooks/SOPs and updating internal Knowledge Base (KB) articles.\n4. Core Soft Skills:\nAttention to Detail: High discipline when viewing or modifying production data.\nCoachability: Receptive to code reviews, mentorship, and change-management protocols.\nRequired Languages\nEnglish Advanced\nLocation\nMéxico","description_format":"text","description_chars":2016,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Software","Managed IT Services (MSP)","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-01T19:53:01Z"},{"event":"close","at":"2026-10-03T00:14:28Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/softtek-app-support-engineer-web-based-jr-5","json_url":"https://alion.io/job/softtek-app-support-engineer-web-based-jr-5.json","meta":{"generated_at":"2026-10-09T01:15:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1999,"day_limit":5000,"remaining_today":3001,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57937},"rest":"https://alion.io/mcp/rest/get_company?id=57937"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsofttek-app-support-engineer-web-based-jr-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsofttek-app-support-engineer-web-based-jr-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsofttek-app-support-engineer-web-based-jr-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/softtek-app-support-engineer-web-based-jr-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsofttek-app-support-engineer-web-based-jr-5"}]}