{"id":3101914,"url":"https://alion.io/job/softtek-app-support-engineer-web-based-sr-6","title":"App Support Engineer Web-based Sr","company":{"id":57937,"name":"Softtek","domain":"softtek.com","url":"https://alion.io/company/softtek","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":86,"open_postings":16,"ghost_share":0,"stale_share":0.563,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico","Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":75000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CAPA","optional":false},{"name":"CentOS Stream","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Kanban","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Red Hat","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Ubuntu","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T02:27:21Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T05:09:31Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"\"Ingeniero en Soporte Linux Sr \"\nSoporte especializado\n· Diagnosticar y coordinar la solución de incidentes en POS, Self Checkout, RAP, servidores ARS y plataforma SMART.\n· Analizar logs, transacciones, configuraciones, servicios, conectividad e integraciones.\n· Ejecutar o coordinar análisis de causa raíz para incidentes críticos o recurrentes.\n· Validar acciones correctivas, preventivas, workarounds y soluciones definitivas.\n· Participar en incidentes P1 y P2, sesiones técnicas, war rooms y revisiones post-incidente.\nAdministración tecnológica\n· Brindar soporte en ambientes Windows y Linux, principalmente SUSE Linux.\n· Dar seguimiento a servicios, cuentas, certificados, respaldos y vulnerabilidades.\n· Coordinar pruebas técnicas, QA, pilotos, liberaciones y estabilización posterior.\n· Mantener actualizados SOP, runbooks, diagramas, evidencias y documentación técnica.\nGestión de incidentes y problemas\n· Asegurar el registro, documentación y seguimiento de casos en ServiceNow y Jira.\n· Priorizar incidentes según impacto, urgencia y riesgo operativo.\n· Escalar a Ingeniería o Nivel 3 cuando se requieran cambios de código, correcciones estructurales o análisis profundo.\n· Dar seguimiento hasta la validación técnica y el cierre formal del caso.\nConocimientos y herramientas:\nRetail y operación: POS, Self Checkout, RAP, servidores ARS, plataforma SMART, medios de pago y operación tecnológica de tiendas.\nSistemas: Linux: SUSE, Red Hat, CentOS o Ubuntu; Windows y administración de endpoints.\nMicrosoft: Microsoft 365, Teams, SharePoint, OneDrive, Intune y Entra ID.\nITSM y seguimiento: ServiceNow, Jira, gestión de incidentes, problemas, cambios y solicitudes.\nInfraestructura: Análisis de logs, TCP/IP, DNS, DHCP, VPN y conectividad LAN/WAN.\nMetodologías: ITIL, Agile, Scrum, Kanban, RCA, 5 Whys, Ishikawa y CAPA.\nProductividad: Automatización, documentación técnica y herramientas de inteligencia artificial aplicadas a TI.\n ZONA DE TRABAJO: PRESENCIAL EN CDMX (Zona de Toreo y Azcapotzalco) \nMODALIDAD: PRESENCIAL \nHORARIO: DISPONIBILIDAD PARA ROLAR TURNOS Y HACER GUARDIAS FINES DE SEMANA Y DIAS FESTIVOS \n INGLÉS: Técnico","description_format":"text","description_chars":2141,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Managed IT Services (MSP)","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-22T17:44:44Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/softtek-app-support-engineer-web-based-sr-6","json_url":"https://alion.io/job/softtek-app-support-engineer-web-based-sr-6.json","meta":{"generated_at":"2026-10-24T07:15:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10713,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57937},"rest":"https://alion.io/mcp/rest/get_company?id=57937"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsofttek-app-support-engineer-web-based-sr-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsofttek-app-support-engineer-web-based-sr-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsofttek-app-support-engineer-web-based-sr-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/softtek-app-support-engineer-web-based-sr-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsofttek-app-support-engineer-web-based-sr-6"}]}