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O papel combina profundidade funcional em Controlling e Record-to-Report com responsabilidade por qualidade de suporte, análise de causa raiz e gestão de problemas recorrentes.\nPrincipais Responsabilidades:\nAtuar na sustentação (AMS) dos módulos CO e RTR, com resolução de chamados de complexidade alta.\nExercer liderança técnica do time, orientando e apoiando tecnicamente os analistas.\nRealizar gestão de tickets e prestar suporte direto ao usuário, com acompanhamento de SLA.\nElaborar RCA (Root Cause Analysis) e conduzir a gestão de problems dos principais ofensores de tickets.\nDebugar processos e identificar a origem de erros em integrações e customizações.\nAtuar em regime de sobreaviso durante o período de fechamento.\nRequisitos Obrigatórios:\nExperiência sênior em SAP CO e RTR.\nVivência comprovada em liderança técnica de time.\nExperiência em gestão de tickets e suporte direto ao usuário.\nCapacidade de construir RCA e conduzir gestão de problems.\nDisponibilidade para sobreaviso em período de fechamento.\nDesejáveis / Conhecimentos complementares:\nConhecimento em FI.\nHabilidade de debug.\nConhecimento em Fiori e CDS Views.\nLocalização: Brasil\nModelo de Trabalho: Remoto","description_format":"text","description_chars":1406,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Managed IT Services (MSP)","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-11-10T15:33:23Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/softtek-consultor-sap-cofi-senior","json_url":"https://alion.io/job/softtek-consultor-sap-cofi-senior.json","meta":{"generated_at":"2026-11-13T18:35:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37193,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57937},"rest":"https://alion.io/mcp/rest/get_company?id=57937"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsofttek-consultor-sap-cofi-senior"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsofttek-consultor-sap-cofi-senior"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsofttek-consultor-sap-cofi-senior"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/softtek-consultor-sap-cofi-senior\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsofttek-consultor-sap-cofi-senior"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4022362}},{"tool":"search_jobs","arguments":{"company":"softtek.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4022362},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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