{"id":2871978,"url":"https://alion.io/job/softtek-field-services-agent-euc-clientapps-pr","title":"Field Services Agent EUC & ClientApps Pr","company":{"id":57937,"name":"Softtek","domain":"softtek.com","url":"https://alion.io/company/softtek","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":88,"open_postings":13,"ghost_share":0,"stale_share":0.462,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Schaumburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":55000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7331},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-15T17:45:38Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T00:48:51Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Position Summary\nThe Desktop Support Specialist provides hands-on technical support to end users for desktop, laptop, peripheral, and basic network issues. This role focuses on incident resolution, troubleshooting, and user assistance to ensure reliable day-to-day technology operations. The position is primarily operational and customer-service oriented.\nEssential Job Functions\nThe following duties are essential functions for purposes of the ADA and FLSA classification:\nTechnical Support & Troubleshooting\n· Provide Tier 1-2 desktop support for hardware, operating systems, standard business applications, printers, mobile devices, and peripherals.\n· Diagnose and resolve user issues related to Windows 10 and 11, Microsoft 365, email, VPN, and common enterprise applications.\n· Install, configure, and maintain desktop and laptop systems, monitors, and accessories.\n· Perform basic network troubleshooting (connectivity, Wi-Fi access, device mapping).\nUser Support & Service Delivery\n· Respond to service desk tickets and walk-up requests in accordance with SLAs.\n· Document issues, resolutions, and procedures in the IT ticketing system.\n· Educate end users on proper use of systems, security practices, and standard tools.\n· Escalate complex issues to senior IT staff or vendors as appropriate.\nAsset & Systems Management\n· Track IT assets (hardware/software inventory).\n· Assist with onboarding/offboarding tasks (equipment setup, access provisioning/de-provisioning under direction).\n· Apply updates, patches, and basic security configurations per established policies.\nCompliance & Security\n· Follow company IT, security, and data-privacy policies.\n· Report security incidents or suspected breaches promptly.\n· Support audits or internal reviews by providing documentation when requested.\nOther Duties\n· Perform other related duties as assigned within the scope of desktop support.\nRe Qualifications\nAssociate degree in Information Technology or related field or equivalent practical experience.\n1-3 years of experience in desktop or technical support.\nWorking knowledge of:\nWindows operating systems\nMicrosoft 365 / Outlook\nHardware troubleshooting and peripheral devices\nStrong customer service and communication skills.\nAbility to lift and move IT equipment (typically up to 30-40 lbs).\nPreferred Qualifications\nCompTIA A+, Network+, or similar certifications.\nExperience with IT ticketing systems (e.g., ServiceNow, Jira, Freshservice).\nFamiliarity with basic Active Directory or device management tools.\nWork Environment & Schedule\nOn-site support in an office environment, Monday through Friday 8am to 5pm at Canton, MI Office\nMay require occasional after-hours or weekend support.\nThis position operates in an onsite office environment and requires frequent interaction with employees, IT systems, and technical equipment.\n\nPhysical Requirements\nProlonged periods of working at a computer workstation\nFrequent use of hands for typing and handling IT equipment\nOccasional movement within office or facility environments\nAbility to lift and carry standard IT equipment (e.g., laptops, peripherals), with or without reasonable accommodation\nOvertime and Timekeeping\nThis position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA), which require to accurately record all hours worked using the Company’s designated timekeeping system or platform. This includes start and end times, meal periods (if applicable), and any overtime hours.\nAll time must be recorded daily and contemporaneously\nEmployees must review and confirm the accuracy of recorded time\nAny corrections must be made promptly in accordance with Company procedures\nWorking “off the clock” is strictly prohibited\nFailure to comply with timekeeping requirements may result in corrective action, consistent with applicable law.\nOvertime Authorization Requirement\nOvertime work must be approved in advance by the employee’s supervisor.\nHowever:\nAll hours worked, including unauthorized overtime, must be reported and will be paid in accordance with applicable law\nWorking overtime without prior approval may result in disciplinary action, consistent with Company policy, but will not result in withholding of pay","description_format":"text","description_chars":4207,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Managed IT Services (MSP)","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-19T20:02:28Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":32,"reasons":["conf:2","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/softtek-field-services-agent-euc-clientapps-pr","json_url":"https://alion.io/job/softtek-field-services-agent-euc-clientapps-pr.json","meta":{"generated_at":"2026-10-21T02:23:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3571,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57937},"rest":"https://alion.io/mcp/rest/get_company?id=57937"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsofttek-field-services-agent-euc-clientapps-pr"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsofttek-field-services-agent-euc-clientapps-pr"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsofttek-field-services-agent-euc-clientapps-pr"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/softtek-field-services-agent-euc-clientapps-pr\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsofttek-field-services-agent-euc-clientapps-pr"}]}