Service Manager

Softtek • Spanish: C1 • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 11 days ago
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Salary
≈ $22k – $38k per year (Estimated)
Location
In office (Madrid)
Seniority
Junior · 2+ years exp

Confirmed on the employer's own hiring board on Oct 3, 2026. First seen by Alion on Sep 22, 2026. Softtek scores A on the Alion truth index.

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Profile match

Softtek

Softtek is a Mexican information technology services company founded in Monterrey in 1982 that coined the term nearshore to describe delivering technology services to the United States from Latin America. It provides application development and maintenance, enterprise application implementation on SAP and other platforms, cloud and infrastructure management, digital engineering, quality assurance and business process services to clients across the Americas, Europe and Asia. Headquartered in Monterrey and privately held, it operates delivery centres across Mexico, Brazil, Argentina, Spain, India and China and is one of the largest technology services firms based in Latin America.
softtek.com • HQ: Monterrey, Mexico • Software • Information Technology • Managed IT Services (MSP) • Enterprise Apps Implementation Partners • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 5000+ employees • Est. 1982
Tech stack of Softtek

Service/Incident Manager

Descripción del puesto:

Como Service/Incident Manager, tu objetivo será el Gobierno de la operación de los procesos de Gestión de Incidencias, Gestión de Problemas, Gestión de Cambios y Gestión de Nivel de Servicio, identificando y acometiendo oportunidades de mejora en el Servicio de Producción TI. Se requiere más de 2 años de experiencia en IT Service Management.

Responsabilidades:

  • Gestión de Soporte a la Producción TI, modulando la Priorización / Escalado y asegurando el Seguimiento y Control de las incidencias.
  • Organización y Seguimiento de TaskForce en un entorno muy dinámico y cambiante.
  • Construcción e interpretación de informes de Nivel de Servicio, aplicando estrategias y acciones como resultado del análisis y los objetivos que de este se deriven.
  • Gestión de Cambios del servicio, gobernando el CAB Interno y gestionando la relación con los CABs Global y Locales.
  • Gestión de la comunicación con StakeHolders del Servicio: Proveedores, Clientes, Usuarios, Propietarios y Dirección.
  • Análisis de causa raíz, mejora continua y gestión de SLAs.

Competencias:

  • Importantes dotes de comunicación, trabajo en equipo y autonomía.
  • Formación tecnológica + ITIL.

Idiomas requeridos:

  • Inglés B2/C1. Algunos proveedores son de habla inglesa.

Localización:

Madrid, España. Híbrido, 2 días presenciales a la semana en el edificion Alhambra del cliente Santander. Debe residir en Madrid o alrededores.

Disponibilidad:

  • Guardias 24x7, entre 1-2 semanas al mes.
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