{"id":2348188,"url":"https://alion.io/job/softtek-service-manager-app-management-sr-3","title":"Service Manager App Management Sr","company":{"id":57937,"name":"Softtek","domain":"softtek.com","url":"https://alion.io/company/softtek","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":81,"open_postings":17,"ghost_share":0,"stale_share":0.765,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":55000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4666},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-29T14:13:50Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-25T04:09:19Z","board_verified":false,"closed_at":"2026-10-25T04:09:19Z","days_open":25,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":25},"description":"Job Title:\nApplication Service Manager\nJob Description\nWe are looking for an experienced Application Service Manager with a strong background in application service management and IT vendor governance. The successful candidate will be responsible for the contractual, financial, and operational management of technology services within international environments. You will oversee vendor performance, budget control, service delivery, and continuous process improvement initiatives. This position requires excellent analytical skills, stakeholder management capabilities, and a service-oriented mindset.\nRequired Skills\nMinimum 10 years of experience in application service management.\nUniversity degree in Computer Engineering, Software Engineering, Electrical Engineering, or a related field.\nExperience in IT contract and vendor management.\nKnowledge of financial control, budgeting, and spend management.\nStrong analytical and problem-solving skills.\nExcellent written and verbal communication skills.\nAbility to work effectively in collaborative and international environments.\nHigh level of English proficiency.\nResponsibilities (Key Activities)\nManage the full lifecycle of large IT contracts, including renewals and RFP processes.\nMonitor financial execution, controlling budgets, spend, consumption, and forecasting activities.\nDesign, build, and maintain vendor reporting tools and performance dashboards.\nCoordinate vendor governance committees and conduct root-cause analysis for performance issues.\nManage vendor relationships and collaborate with business, procurement, legal, compliance, and technology stakeholders.\nOversee invoicing, payments, purchase orders, and the application of contract penalties where applicable.\nImplement process improvements and automation initiatives within contract management activities.\nManage application services, incident resolution, problem management, and service performance.\nRequired Languages\nSpanish: Professional proficiency.\nEnglish: Professional proficiency (B2-C1).\nLocation\nLisboa (hybrid model)\nAs part of our commitment to a more flexible, objective, and accessible recruitment experience, the initial stages of the selection process may be conducted through AI-powered interviews via our Eightfold platform.\nThis technology helps us better understand each professional’s experience, skills, and motivations, while also offering the flexibility to complete the interview at a time that best suits their availability. 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