{"id":2812761,"url":"https://alion.io/job/softvil-technologies-application-support-engineer-d365-fo","title":"Application Support Engineer – D365 F&O","company":{"id":4446504,"name":"Softvil Technologies","domain":"softvilmedia.com","url":"https://alion.io/company/softvil-technologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Scrum","optional":false}],"status":"closed","first_seen_at":"2026-08-24T08:22:59Z","employer_posted_date":null,"last_verified_at":"2026-10-23T08:23:54Z","board_verified":false,"closed_at":"2026-10-23T08:23:54Z","days_open":60,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":60},"description":"We are looking for an experienced Application Support Engineer – D365 F&O to provide functional and technical support across Microsoft Dynamics 365 Finance & Operations and integrated enterprise applications.\n\nKey Responsibilities:\n\nProvide L2/L3 support for D365 F&O incidents and technical/functional issues\n\nTroubleshoot, replicate, investigate, and resolve application issues\n\nManage incident tickets from triage through resolution and closure\n\nPerform root-cause analysis for recurring and complex issues\n\nSupport configuration changes, small enhancements, and minor development tasks\n\nSupport major incidents and technical recovery activities\n\nPerform system monitoring and housekeeping activities\n\nWork with architects and developers to deliver functional solutions\n\nSupport business users with process queries, training, and guidance\n\nPrepare functional design documents for change requests\n\nFollow ITIL processes including Incident, Problem, Change, and Service Transition\n\nCollaborate with business stakeholders and third-party vendors\n\nMentor and support junior team members\n\nRequirements:\n\nHands-on experience supporting Microsoft Dynamics 365 Finance & Operations (D365 F&O)\n\nStrong troubleshooting and problem-solving skills\n\nExperience with ITIL processes, particularly Incident, Problem, and Change Management\n\nExperience working within or managing outsourced managed service environments\n\nStrong understanding of business processes and D365 F&O configuration\n\nExcellent communication and stakeholder management skills\n\nStrong written and spoken English\n\nAbility to work effectively under pressure and manage multiple priorities\n\nAdded Advantage:\n\nMicrosoft D365 F&O certifications\n\nExperience with Agile/Scrum methodologies\n\nExperience with ITSM tools\n\nExperience supporting Finance, Supply Chain, Sales, or Retail functions\n\nLocation: Sri LankaWork Pattern: 24/7 support with participation in an on-call rota6-month renewable contract based on performance\n\nInterested candidates can send their CV including:\n\nNotice Period\n\nExpected Gross 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