{"id":4280009,"url":"https://alion.io/job/software-ag-senior-technical-support-engineer","title":"Senior Technical Support Engineer","company":{"id":51683,"name":"Software AG","domain":"softwareag.com","url":"https://alion.io/company/software-ag","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"COBOL","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T11:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T16:10:22Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Software AG helps companies manage and optimize their operations, infrastructure and technology with products that simplify complexity, increase transparency and prepare organizations for change.\nTrusted by the world’s best brands for more than 50 years, Software AG’s AI-enabled process intelligence, application development, high-performance database and strategic portfolio management solutions are used by banks, retailers, manufacturers, governments and more.\nSoftware AG’s Adabas database and Natural development platform are used by the world’s leading organizations to build and deploy high-performance, mission-critical applications for IBM Z®, Linux® and the cloud. Governments and businesses in finance, manufacturing, retail and more tailor these applications to give their organizations a distinct competitive advantage and optimize them to meet the most demanding operational service level agreements. With a pledge to innovate Adabas & Natural to 2050 and beyond, we ensure our customers’ mission-critical Adabas & Natural applications are future-ready. Now.\nBe you, join us.\nSenior Technical Support EngineerLocation: Remote (US)\nAbout the role\nGlobal Support provides fast, agile, reactive and proactive technical support to our customers, most of whom use Software AG technology in mission-critical business implementations. The division supports a variety of large multinational companies through our interconnected global network of experienced engineers, with the primary goal of maximizing customer satisfaction.\nAs part of the Global Support team, our engineers are the primary point of contact for Software AG customers with technical issues, and they work closely with R&D and other colleagues to ensure customer success. We are looking for candidates for a Senior Technical Support Engineer position in the Adabas & Natural product line.\nYOUR TASKS\nProvide professional, courteous and prompt technical support to customers and internal staff to ensure the highest levels of customer satisfaction\nResearch technical issues using problem-analysis techniques, knowledge base research, problem simulation, cross-functional collaboration and other skills\nManage customer escalations associated with complex problems from a technical point of view\nShow initiative and aptitude in acquiring and improving skills on Software AG products and platforms, as well as supporting technologies\nHelp improve our customer self-service knowledge base by creating and publishing technical articles\nSet up specialized technical environments to reproduce problems as needed\nYOUR PROFILE\nYou have a bachelor’s degree or higher in Computer Science, or equivalent work experience\nYou have proven experience in a customer service or support role (e.g., direct end-user contact or support)\nYou have several years of experience with Adabas and Natural products\nYou have in-depth technical knowledge of mainframe z/OS and/or Windows/Linux operating systems\nYou are a problem solver who welcomes the challenge of finding solutions to complex issues\nYou are a team player who enjoys working in a stimulating, international environment that offers many opportunities to strengthen your technical skills through a generous training program\nYou collaborate well with multicultural colleagues and customers, and show a “customer first” commitment in your work\nSKILLS\nIn-depth knowledge of z/OS or Windows/Linux operating systems\nIn-depth knowledge of Adabas and Natural core products\nKnowledge of one or more programming languages (e.g., Natural, Java, C++, COBOL) is a strong plus\nExcellent interpersonal and written communication skills\nStrong ability to solve complex technical problems, prioritize customer issues and manage multiple requests and expectations at once\nAbility to support customers by phone, web and email\nIn-depth diagnostic and debugging skills\nApplication deadline: 12/15/2026\nWhat’s in it for you?\nCompensationThe annual base salary range for this position is $110,000–$125,000. This position is also eligible for a 10% discretionary annual bonus in accordance with the relevant plan documents and award agreements.\nBenefits\nCompany-paid holidays, sick leave and vacation time\nPaid family leave and other leaves of absence\nCommunity Service Day\nMedical, dental, vision, FSA/HSA, life insurance and pet insurance\n401(k) plan with up to 5% employer match\nWellness program\nA one-time hybrid work payment to upgrade your home office\nAn Employee Assistance Program to support you through some of life’s most common but difficult challenges\nAt Software AG, we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, gender, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity or any other characteristic protected by applicable law.\nWe believe diversity, equity and inclusion are critical to our success as a global company, and we seek to recruit, compensate, develop, promote and retain the most talented people from a diverse candidate pool.\nTo all recruitment agencies: Software AG does not accept unsolicited CVs without prior approval from Software AG’s Talent Acquisition team. Please do not send CVs to our jobs alias, to Software AG employees or to any other part of the organization without explicit consent. Software AG accepts no responsibility for any fees associated with unsolicited CVs.","description_format":"text","description_chars":5516,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Home office","Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Professional Services","E-learning","IoT Platforms & Solutions"],"lifecycle":[{"event":"open","at":"2026-11-13T20:19:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/software-ag-senior-technical-support-engineer","json_url":"https://alion.io/job/software-ag-senior-technical-support-engineer.json","meta":{"generated_at":"2026-11-14T19:02:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23045,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51683},"rest":"https://alion.io/mcp/rest/get_company?id=51683"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoftware-ag-senior-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoftware-ag-senior-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoftware-ag-senior-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/software-ag-senior-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoftware-ag-senior-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4280009}},{"tool":"search_jobs","arguments":{"company":"softwareag.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4280009},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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