{"id":3458541,"url":"https://alion.io/job/software-mind-gvi-junior-salesforce-administrator","title":"[GVI] Junior Salesforce Administrator","company":{"id":7464,"name":"Software Mind","domain":"softwaremind.com","url":"https://alion.io/company/softwaremind","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-29T11:08:33Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T14:00:47Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities - these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.\n Project - the aim you’ll have\nRole\nBased remotely, the Junior Salesforce Administrator will support the day-to-day operation of the firm’s Salesforce CRM platform, ensuring that user requests are resolved in a timely manner and that the platform remains reliable and well maintained.\nThe role will primarily focus on resolving Salesforce support tickets and assisting business users across the firm. The platform supports multiple teams including Investor Relations, Investment, and Value Add.\nThe Junior Salesforce Administrator will work closely with the existing Salesforce team to troubleshoot issues, maintain data quality and assist with smaller configuration and enhancement tasks. The role will also involve supporting project work where required.\nWe are in the process of launching Salesforce Marketing Cloud and Sales Engagement, which will increase the team’s responsibility and variety of work.\nTeam\nThe Salesforce platform supports key workflows across the firm and plays an important role in managing investor relationships, investment processes and portfolio insights.\nThe Salesforce function currently consists of two Salesforce Administrators and a team manager.\nThe Junior Salesforce Administrator will work alongside this team to support the CRM platform and ensure the firm’s teams receive responsive and effective support.\nPosition - how you’ll contribute\nManage and resolve Salesforce support tickets from users across Investor Relations, Investment and Value Add teams.\nTroubleshoot issues relating to reports, dashboards, data updates, user permissions and platform functionality.\nMaintain the firm’s CRM platform and associated applications.\nAssist with data maintenance and data quality initiatives across Salesforce.\nBuild and maintain strong relationships with business users to understand issues and support requirements.\nSupport onboarding and training of new Salesforce users where required.\nAssist the Salesforce team with configuration tasks such as creating or modifying reports, fields, page layouts and workflows.\nSupport testing and rollout of enhancements and new functionality.\nDocument recurring issues and contribute to internal support documentation\n Expectations - the experience you need\nEssentials:\n1-2 years’ experience working with Salesforce in an administration or support capacity\nExperience resolving user support requests or working with a ticketing system\nExperience creating or modifying Salesforce reports and dashboards\nStrong attention to detail and ability to work with data\nAbility to translate business requests into practical solutions\nDesirable Skills:\nSalesforce Administrator Certification or working towards certification\nExperience with end user support in a non-CRM capacity\nExperience working with Jira or other ticketing systems\nData visualisation experience using tools such as Power BI\nBasic scripting or data manipulation skills\nAdditional skills - the edge you have\nCommercially minded\nConfident and pragmatic in approach and able to build credibility quickly\nHigh EQ and ability to work effectively with business users\nStrong attention to detail and organisational skills\nWell-developed interpersonal skills and team spirit\nHighly articulate (verbal and written)\nSelf-starting and able to manage workload independently in a remote environment\nAbility to prioritise multiple requests and respond to business needs\nMotivated to support colleagues across the firm and contribute to improving internal systems\n What we offer:\nFlexible and remote cooperation options \nInternational projects with leading global clients \nTravels related to international projects \nNon-corporate atmosphere \nAccess* to language classes\nAccess* to knowledge-sharing initiatives \nAccess* to private healthcare and life insurance \nAccess* to multisport card","description_format":"text","description_chars":4342,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Custom Software Development","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-29T13:02:02Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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