{"id":4014913,"url":"https://alion.io/job/software-mind-mso-delivery-manager","title":"[MSO] Delivery Manager","company":{"id":7464,"name":"Software Mind","domain":"softwaremind.com","url":"https://alion.io/company/softwaremind","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-10T10:51:49Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T12:11:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities - these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.\n Project - the aim you’ll have\nAs a Delivery Manager, you'll keep managed services running at a high level under strict SLAs for our clients, across cloud, on-prem infrastructure, applications and service desk. Working with teams at every level, you'll be the central escalation point, take part in transitions of new services into operations, and find where an imperfect environment can be optimised. Success is measurable: SLAs held, workload and incident numbers down in KPIs.\nRole - how you’ll contribute\nKeeping services within strict SLAs: monitoring adherence, driving incident and problem resolution in line with ITIL practices, and reporting service performance to the client.\nActing as the central escalation point for your services, for both the client and the delivery teams\nIdentifying risks to service delivery early - capacity, dependencies, recurring incidents - and acting on them before they turn into SLA breaches\nFinding areas for optimisation and improvement across cloud and on-prem services, delivering them with the teams, and showing the results in KPIs\nTaking part in service transitions: taking over new services and bringing them into operations\nManaging client stakeholders and building long-term, trust-based relationships with them\nPlanning team composition, resource allocation and capacity across the services\nBuilding a healthy team culture through coaching and mentoring, and managing team objectives, performance and growth, including recruitment, onboarding and offboarding\nFormal handling of contracts, annexes, settlements, customer orders and invoicing related to the services\n Expectations - the experience you need\n5+ years in delivery, service or project management roles, including running managed services under contractual SLAs\nHands-on experience with SLA monitoring, incident handling and escalation management in live operational services\nPractical knowledge of both cloud and on-prem infrastructure - enough to understand how the services work and where they can be optimised\nA track record of improving operational services, backed by KPIs\nActing as the main escalation point between a client and delivery teams, including during major incidents\nTaking part in service transitions: taking over services and bringing them into operations\nLeading technical teams with people at different levels of seniority\nManaging client stakeholders, including negotiating priorities and influencing decisions without formal authority\nEnglish at C1 level and fluent Polish, written and spoken\nAdditional skills - the edge you have\nPractical experience with ITIL processes\nMonitoring margins and service profitability - the role covers contracts, annexes and settlements\nProject and team management certification and training\n What we offer:\nFlexible and remote cooperation options \nInternational projects with leading global clients \nTravels related to international projects \nNon-corporate atmosphere \nAccess* to language classes\nAccess* to knowledge-sharing initiatives \nAccess* to private healthcare and life insurance \nAccess* to multisport card \n*The availability and terms of individual benefits may vary depending on the chosen form of cooperation.","description_format":"text","description_chars":3728,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Polish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Custom Software Development","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-11-10T12:11:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T13:29:53Z"},"pay":null,"html_url":"https://alion.io/job/software-mind-mso-delivery-manager","json_url":"https://alion.io/job/software-mind-mso-delivery-manager.json","meta":{"generated_at":"2026-11-10T13:29:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31407,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7464},"rest":"https://alion.io/mcp/rest/get_company?id=7464"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoftware-mind-mso-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoftware-mind-mso-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoftware-mind-mso-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/software-mind-mso-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoftware-mind-mso-delivery-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4014913}},{"tool":"search_jobs","arguments":{"company":"softwaremind.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4014913},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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