# [MSO] Delivery Manager

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities - these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment. Project - the aim you’ll have As a Delivery Manager, you'll keep managed services running at a high level under strict SLAs for our clients, across cloud, on-prem infrastructure, applications and service desk. Working with teams at every level, you'll be the central escalation point, take part in transitions of new services into operations, and find where an imperfect environment can be optimised. Success is measurable: SLAs held, workload and incident numbers down in KPIs. Role - how you’ll contribute Keeping services within strict SLAs: monitoring adherence, driving incident and problem resolution in line with ITIL practices, and reporting service perf

- **Id**: 4014913
- **Url**: <https://alion.io/job/software-mind-mso-delivery-manager>
- **Role**: Product
- **Role family**: Product
- **Seniority**: lead
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Locations**: Warsaw, Poland
- **Countries**: PL
- **Hiring countries**: PL
- **Hiring countries total**: 1
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-10T10:51:49Z
- **Employer posted date**: 2026-11-10
- **Last verified at**: 2026-11-10T12:11:12Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 3728
- **Description truncated**: no
- **Benefits**: Life insurance
- **Relocation offered**: no
- **Industries**: IT Outsourcing & Dedicated Teams, Custom Software Development, Cloud Consulting & Migration

## Company

- **Id**: 7464
- **Name**: Software Mind
- **Domain**: softwaremind.com
- **Url**: <https://alion.io/company/softwaremind>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: SmartRecruiters

### Truth index

- **Grade**: B
- **Score**: 80
- **Open postings**: 3
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 16
- **Computed at**: 2026-11-10T06:52:35Z

## Technologies

- **ITIL** — Optional: no
- **Service Desk** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: Polish; Level: Advanced (C1); Optional: no
- Language: English; Level: Advanced (C1); Optional: no

## Hiring locations

- **Poland** — Iso: PL; Kind: country

## Lifecycle

- Event: open; At: 2026-11-10T12:11:12Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 16
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-10T13:30:31Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.