{"id":2336079,"url":"https://alion.io/job/software-mind-mso-senior-servicenow-administrator","title":"[MSO] Senior ServiceNow Administrator","company":{"id":7464,"name":"Software Mind","domain":"softwaremind.com","url":"https://alion.io/company/softwaremind","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":31},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"LDAP","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-09-28T11:45:30Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-11-01T05:40:51Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities - these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.\n Project - the aim you’ll have\nYou will join the ServiceNow team building a new platform for a Dutch provider of cloud services to the public sector. We are replacing an instance customised over 10+ years with a clean, out-of-the-box implementation on the latest release. Small senior team of developers and architects, direct client contact, fully remote. A long-term engagement with room to grow towards ITOM, CMDB and CSDM work.\nRoll - how you’ll contribute\nOwn day-to-day platform operations: incidents, service requests, access and role administration, and configuration changes, working to contractual SLAs \nTake technical ownership of access control: role and group model, ACL design and implementation, and periodic access reviews \nOwn integration operations: monitor, troubleshoot and repair running integrations, and specify the change when the fix is a design change rather than a configuration one \nMaintain CMDB data quality and the CI class model in daily operation \nAct as the technical authority for operational change: assess impact, decide to configure versus customize, and protect out-of-the-box integrity \nReverse-engineer undocumented legacy configuration and document it, so the platform stops depending on individuals \nRun platform lifecycle work: upgrades and patching, update set promotion between environments, and vendor cases with ServiceNow \nWork independently with client stakeholders, turning operational issues into decisions they can take \nOwn day-to-day platform operations: incidents, service requests, access and role administration, configuration changes and Service Portal maintenance, working to contractual SLAs \nTake technical ownership of identity and access: LDAP and AD synchronization, user and group imports, role and group model, ACL implementation and periodic access reviews \n Expectations - the experience you need\nValid ServiceNow Certified System Administrator (CSA) and valid Certified Data Foundations \nMinimum 5 years of hands-on ServiceNow experience, including at least 2 years with technical ownership of a production instance \nProven ability to work inside a heavily customized instance: reading, debugging and modifying Business Rules, Script Includes, Client Scripts and flows written by someone else, with JavaScript and GlideRecord at a level that allows writing and debugging, not only reading \nHands-on RBAC configuration: role and group model, ACLs, user criteria, delegated administration and access reviews \nLDAP and AD synchronization and data imports: import sets, transform maps, scheduled imports, coalescing rules and troubleshooting failed loads, together with CMDB class model, CI relationships and data quality \nFunctional knowledge of integrations: how REST and SOAP interfaces, IntegrationHub and the MID Server fit together, and the ability to diagnose a failing interface and hand a precise specification to a developer \nService Portal: configuration and maintenance of portal pages, widgets and catalogue presentation for end users \nFluent English, and the ability to hold a technical position in front of client stakeholders \nAdditional skills - the edge you have\nServiceNow ITOM: Discovery, Service Mapping,\nEvent Management CSDM framework experience \nServiceNow Certified Implementation Specialist in ITSM, ITOM or Discovery \nExperience in a multi-tenant or managed service provider environment, where several end customers share one instance \nDutch language, or previous experience working with a Dutch client \n What we offer:\nFlexible and remote cooperation options\nInternational projects with leading global clients\nTravels related to international projects\nNon-corporate atmosphere\nAccess* to language classes\nAccess* to knowledge-sharing initiatives\nAccess* to private healthcare and life insurance\nAccess* to multisport card\n*The availability and terms of individual benefits may vary depending on the chosen form of cooperation.","description_format":"text","description_chars":4457,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Custom Software Development","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-12T10:04:58Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.584,"p_room":0.35,"age_days":33,"expected_fill_days":15,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/software-mind-mso-senior-servicenow-administrator","json_url":"https://alion.io/job/software-mind-mso-senior-servicenow-administrator.json","meta":{"generated_at":"2026-11-01T07:54:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12202,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7464},"rest":"https://alion.io/mcp/rest/get_company?id=7464"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoftware-mind-mso-senior-servicenow-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoftware-mind-mso-senior-servicenow-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoftware-mind-mso-senior-servicenow-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/software-mind-mso-senior-servicenow-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoftware-mind-mso-senior-servicenow-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2336079}},{"tool":"search_jobs","arguments":{"company":"softwaremind.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2336079},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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