{"id":3943145,"url":"https://alion.io/job/software-technology-salesforce-architect-genesys-cloud-cx","title":"Salesforce Architect -Genesys Cloud CX","company":{"id":4444242,"name":"Software Technology","domain":"stiorg.com","url":"https://alion.io/company/software-technology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apex","optional":false},{"name":"Lightning Web Components","optional":false},{"name":"OpenCTI","optional":false},{"name":"Queueable Apex","optional":false},{"name":"Visualforce","optional":false}],"status":"live","first_seen_at":"2026-11-02T19:01:17Z","employer_posted_date":null,"last_verified_at":"2026-11-02T19:01:17Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"We are seeking an experienced Salesforce Technical Architect with deep expertise in Salesforce Service Cloud, Genesys Cloud CX, and enterprise CRM transformation. The ideal candidate will be responsible for designing scalable Salesforce solutions, integrating Salesforce with Genesys Cloud Contact Center, leading architecture discussions, mentoring development teams, and delivering enterprise-grade customer service platforms.\n\r\rThe candidate should possess extensive experience in Salesforce architecture, Apex development, Lightning Web Components, enterprise integrations, DevOps, and contact center modernization initiatives.\n\r\rJob Title: Salesforce Architect \n\r\rLocation: Dallas, TX (Remote)\n\r\rRequired Qualifications:\n\r\r\r10+ years of Salesforce platform experience.\n\r3+ years of Salesforce Architecture experience.\n\rHands-on experience with Genesys Cloud CX or Genesys Engage integrations.\n\rStrong expertise in Salesforce Service Cloud implementations.\n\rExperience designing enterprise-scale CRM solutions.\n\rExcellent communication and stakeholder management skills.\n\rBachelor's degree in Computer Science, Information Technology, or related field.\n\r\r\rKey Responsibilities:\n\r\rSalesforce Architecture:\n\r\r\rDesign scalable Salesforce enterprise solutions aligned with business objectives.\n\rDefine end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.\n\rLead architecture reviews and technical governance.\n\rCreate High-Level Design (HLD) and Low-Level Design (LLD) documentation.\n\rEstablish Salesforce development standards and best practices.\n\rPerform architecture reviews, code reviews, and security assessments.\n\rDrive enterprise application modernization initiatives.\n\r\r\rSalesforce Development:\n\r\r\rDesign and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.\n\rDevelop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.\n\rBuild reusable Lightning Components and enterprise frameworks.\n\rImplement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.\n\rOptimize application performance while adhering to Salesforce governor limits.\n\rDesign secure Salesforce data models and sharing architectures.\n\r\r\rGenesys Cloud CX Integration:\n\r\rLead Salesforce integration with Genesys Cloud CX / Genesys Engage.\n\r\rDesign CTI integrations using Salesforce Open CTI.\n\r\rImplement:\n\r\r\rScreen Pop\n\rClick-to-Dial\n\rAutomatic Call Distribution (ACD)\n\rSkill-Based Routing\n\rIntelligent Call Routing\n\rAgent Presence Synchronization\n\rCall Logging\n\rInteraction History\n\rCall Recording Integration\n\r\r\rConfigure Omni-Channel routing between Salesforce and Genesys.\n\r\rDesign omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.\n\r\rIntegrate IVR workflows with Salesforce Service 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