{"id":3781487,"url":"https://alion.io/job/softwave-billing-specialist-softwave-trt","title":"Billing Specialist - SoftWave TRT","company":{"id":2768504,"name":"SoftWave","domain":"softwavetrt.com","url":"https://alion.io/company/softwavetrt","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-05T01:04:17Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T15:32:52Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Billing Specialist\nSoftWave TRT | Alpharetta, GA\nAbout SoftWave TRT\nSoftWave TRT is transforming the way healthcare providers deliver non-invasive pain and tissue care through our FDA-cleared, broad-focused shockwave technology.\nOur capital equipment is used by independent chiropractors, physical therapists, podiatrists, and other outpatient healthcare providers across the U.S. With approximately 2,500 active systems in the market, we have built a strong foundation and are entering an exciting phase of growth across both our core and emerging clinical markets.\nWe are looking for a Billing Specialist to help strengthen our billing operations, support revenue accuracy, and create efficient processes as we continue to grow.\nThe Opportunity\nThe Billing Specialist will play an important role in ensuring SoftWave's billing operations run accurately, efficiently, and consistently.\nThis is a hands-on position for someone who enjoys working with numbers, solving problems, and collaborating across departments to keep processes running smoothly.\nYou'll manage billing activities related to equipment repairs, refurbishments, and other billable services, ensuring invoices are accurate, properly documented, and delivered on time.\nYou'll also work closely with our Service Center, Sales, Customer Service, and Finance teams to resolve discrepancies, maintain accurate customer accounts, and identify opportunities to improve billing processes.\nThis role offers the opportunity to take ownership of an important function that directly supports revenue collection, operational efficiency, and the customer experience.\nWhat You'll Own\nManage accurate and timely invoicing for equipment repairs, refurbishments, and other billable services.\n\nReview work orders, approved quotes, warranty coverage, service agreements, and purchase order requirements to ensure billing accuracy.\n\nMaintain accurate customer billing records, including contact information, tax status, and payment requirements.\n\nMonitor outstanding invoices, identify discrepancies, and coordinate with internal teams to resolve billing issues.\n\nInvestigate customer billing questions and disputes, providing professional and timely resolution.\n\nReconcile customer accounts and correct billing or payment discrepancies.\n\nPartner with Sales, Customer Service, Collections, Training, and Service teams to ensure accurate billing and consistent communication.\n\nMaintain complete, organized, and audit-ready billing documentation.\n\nPrepare billing reports and updates for leadership, including unbilled work, open disputes, and invoice turnaround times.\n\nIdentify recurring billing errors, workflow gaps, and opportunities to improve accuracy and efficiency.\n\nHelp develop and maintain standard operating procedures, invoice templates, and customer communication standards.\n\nSupport process improvements that strengthen cross-functional collaboration and create a more scalable billing operation.\n\nWhat We're Looking For\nWe are looking for a detail-oriented billing professional who combines strong technical accuracy with excellent communication and problem-solving skills.\nYou likely have:\n3+ years of billing or related experience, including familiarity with billing processes, invoicing, and revenue cycles.\n\nA high school diploma or equivalent; a bachelor's degree is preferred.\n\nExperience working with CRM, ERP, or accounting systems.\n\nStrong proficiency in Microsoft Office, particularly Excel, Outlook, and Word.\n\nExperience maintaining accurate customer accounts, reconciling discrepancies, and supporting timely payments.\n\nThe ability to investigate and resolve billing disputes professionally and effectively.\n\nStrong attention to detail and experience maintaining organized, audit-ready documentation.\n\nExcellent written and verbal communication skills.\n\nStrong analytical, organizational, and time-management skills.\n\nThe ability to prioritize competing deadlines in a fast-paced environment.\n\nA collaborative approach to working across departments to resolve issues and improve processes.\n\nAdditional experience that would be valuable:\nExperience with NetSuite or Sage accounting systems.\n\nBilling experience in a medical device, healthcare, equipment service, or repair environment.\n\nExperience improving billing workflows, developing SOPs, or identifying root causes of recurring issues.\n\nFamiliarity with compliance-driven or audit-intensive environments.\n\nExperience analyzing payment trends and customer account activity.\n\nStrong conflict-resolution skills and the ability to navigate challenging customer conversations.\n\nThe Kind of Person Who Will Thrive Here\nThis role is particularly well suited for someone who enjoys bringing structure, accuracy, and accountability to important business processes.\nYou're naturally detail-oriented, but you also understand the bigger picture. You recognize that accurate billing isn't just about sending invoices-it's about supporting revenue, maintaining customer trust, and helping the business operate effectively.\nYou take ownership of issues, follow through on commitments, and enjoy working with different teams to find solutions.\nYou're also someone who notices when a process could work better and isn't afraid to recommend improvements.\nWhy SoftWave\nJoin a growing medical technology company with an established customer base and significant opportunities ahead.\n\nPlay an important role in supporting revenue accuracy and financial operations.\n\nWork collaboratively across Finance, Sales, Customer Service, and Service Operations.\n\nHelp improve and strengthen billing processes as the company continues to scale.\n\nGain experience working with specialized medical equipment and service-related billing.\n\nMake a meaningful impact through accuracy, problem-solving, and operational improvements.\n\nLocation: Alpharetta, GA.\nEqual Opportunity Employer\nSoftWave TRT is an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to any status protected by applicable law.\nReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.","description_format":"text","description_chars":6218,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Regenerative Medicine"],"lifecycle":[{"event":"open","at":"2026-11-05T01:04:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":26,"reasons":["conf:1","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/softwave-billing-specialist-softwave-trt","json_url":"https://alion.io/job/softwave-billing-specialist-softwave-trt.json","meta":{"generated_at":"2026-11-09T19:36:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5697,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2768504},"rest":"https://alion.io/mcp/rest/get_company?id=2768504"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsoftwave-billing-specialist-softwave-trt"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsoftwave-billing-specialist-softwave-trt"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsoftwave-billing-specialist-softwave-trt"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/softwave-billing-specialist-softwave-trt\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsoftwave-billing-specialist-softwave-trt"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3781487}},{"tool":"search_jobs","arguments":{"company":"softwavetrt.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3781487},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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