Customer Support Trainee

Who we are: Sokrio Technologies Ltd. is a team comprised of multi experienced and ambitious individuals. We genuinely keep our customers at the core of our business and strive to go beyond the boundary to deliver WOW to our customers! We believe in continuous development and strive to deliver incremental positive customer experience to our stakeholders. Our core competence lies in developing mobile and web-based applications. Our technology team has the experience of developing and managing ITES products and IT projects for customers worldwide.

Who we are looking for: We are looking for a customer-focused, detail-oriented professional with strong verbal communication skills. The ideal candidate has experience in technical support,

troubleshooting web and mobile applications, and handling customer complaints with patience and empathy. The ideal candidate should be skilled in preparing reports, collecting customer feedback, and staying up to date with system updates. Familiarity with MS Office tools and the ability to support both sales and marketing efforts are a plus.

To be successful in a Customer Support Management Trainee, you should be willing to learn as much about the company as possible and be able to spot opportunities that have been overlooked by others. Outstanding Performers are problem solvers who know the value of building lasting, professional relationships with clients.

Key Responsibilities:

Tasks:

Inbound Support (Web + Mobile Application) - 40%

• Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
• Record, track, and document online Help Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Troubleshoot and solve a wide range of customer support issues.
• Handle customer complaints with patience and empathy.
• Meet key performance metrics such as response time and customer satisfaction.

Collect customer Feedback - 15%

• Collect customer feedback and communicate it to the relevant teams

Report Preparation - 15%

• Prepare Monthly Report for company and for individual clients (MS- Office Application).

Up to date with system / System testing - 15%

• Stay informed about product updates and company services.

Sales support - 10%

Marketing support - 5%

Additional Requirements:

• Fluent Bangla verbal communication.
• Moderate English writing & typing skill.
• Good MS Office skills with strong grab on MS Word, PowerPoint, and Excel.
• Bulk data management in excel.
• Learning Mind-Set with Can-Do Attitude.

Key success factors:

• Display of positive attitude
• Strong team building skills
• Highly self-motivated

Working Days: Weekly: 5 Days

Salary: 14,000 BDT

Note: If the candidate performs well during the trainee period, they will be made permanent and receive an increment based on performance.

Duration: Trainee period 6 months

Other Benefits

• Lunch, tea and snacks
• Excellent working environment
• Work with an exciting team and products
• Huge learning opportunity under strong mentor ship

Job location: Uttara, Dhaka

Interested candidates are requested to send their CV to [email protected]