{"id":2035916,"url":"https://alion.io/job/solace-customer-experience-representative","title":"Customer Experience Representative","company":{"id":4232,"name":"Solace","domain":"solace.health","url":"https://alion.io/company/solace","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":21,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T13:42:35Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T02:38:48Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Solace\nHealthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions-and get better outcomes.\nWe're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly.\nSolace isn't a place to coast. We're here to redefine healthcare-and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.\nRead more in our Bloomberg funding announcementhere.\nAbout the Role\nAs a Customer Experience Representative for Solace, you will support our patients and advocates via phone, email, and chat. Through feedback and action, you’ll also help our team ensure people get the support they need on their healthcare journey.\nIn this role, you will work with our clients and advocates in a variety of ways-from appointment confirmations and in-depth troubleshooting to developing creative solutions that resolve issues our clients and advocates encounter. You will also support new clients during their first experiences with Solace, while sharing and tracking feedback to help us continuously improve and create a world-class experience for all of our users.\nThis position requires flexibility to work any of our three shifts: [5:00 AM - 2:00 PM PT, 7:00 AM - 4:00 PM PT, or 9:00 AM - 6:00 PM PT]. Shift assignments will be discussed during the interview process.\nWhat You’ll Do\nLearn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience\n\nUse the resources we supply to provide world-class CS to our clients and advocates\n\nHelp us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform\n\nBuild strong relationships with our clients and advocates, helping them feel heard and understood\n\nTake action based on the feedback you receive by reporting issues and sharing detailed notes\n\nResolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat\n\nWhat You Bring to the Table\nEmpathy is your superpower, and you’re confident working through the toughest of conversations, whether by phone, email, or chat\n\nYou’re detail-oriented and understand that sometimes the smallest details make the biggest difference\n\nYou know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances, thriving while learning new tasks\n\nYou are a natural troubleshooter. You know what questions to ask to get to the root of any issue, and have enough tech experience to walk someone through basic issues with their browser or phone\n\nYou are a creative problem solver and won’t hesitate to lean on your team for help when necessary, but will execute confidently when called upon\n\nYou are more than comfortable giving and receiving feedback\n\nYou thrive on ensuring great outcomes for every person you interact with\n\nYou enjoy and embrace interacting with people from all walks of life in order to ensure they’re getting the health care they deserve\n\nYou’re comfortable forming quick bonds during your contact with our clients, and thrive under the pressure of resolving complex issues, even when those clients are upset\n\nYou’re flexible and willing to jump in and assist with anything when called upon\n\nIf you see something that’s not quite right or that is causing friction, you are not shy about reporting the trouble and help suggest a solution\n\nYou’re a team player with a “get it done” mentality, ready to contribute meaningfully to your team’s success\n\nApplicants must be based in the United States.\nUp for the Challenge?\nWe look forward to meeting you.\nFraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to  or .","description_format":"text","description_chars":4378,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Patient Access & Booking","Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-10-07T15:57:20Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":38,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/solace-customer-experience-representative","json_url":"https://alion.io/job/solace-customer-experience-representative.json","meta":{"generated_at":"2026-10-12T02:49:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4225,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4232},"rest":"https://alion.io/mcp/rest/get_company?id=4232"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolace-customer-experience-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolace-customer-experience-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolace-customer-experience-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solace-customer-experience-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolace-customer-experience-representative"}]}