{"id":2379910,"url":"https://alion.io/job/solace-professional-services-canada","title":"Professional Services - Canada","company":{"id":58106,"name":"Solace","domain":"solace.com","url":"https://alion.io/company/solace-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Datadog","optional":false},{"name":"GCP","optional":false},{"name":"IBM MQ","optional":false},{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false},{"name":"MQTT","optional":false},{"name":"Python","optional":false},{"name":"RabbitMQ","optional":false},{"name":"COBOL","optional":true}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T12:46:17Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Enterprise AI is moving from pilots to production, and the constraint is no longer the model - it's the data. Agents are only as good as what they can sense, trust, and act on in the moment, and real-time, event-driven data is becoming the foundation every serious AI system runs on.\nSolace is the leading real-time data platform for the enterprise AI era. Established enterprises worldwide - including RBC Capital Markets, Bosch, Heineken, PSA Singapore, United Airlines, Schwarz Group, and hundreds more - have built their business around Solace to enable intelligent, real-time experiences, modernize their application and integration landscape, and create seamless digital journeys for their customers, partners, and employees.\nSo, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technology-and your hard work!\nAbout the Role\nOur customers with the most demanding deployments subscribe to Advanced Services. These are the enterprises where Solace is carrying something the business cannot do without, and where an outage is a business event rather than a support ticket. They pay for a higher standard of service, and the Service Owner is accountable.\nYou carry a portfolio of these customers and you own their experience of Solace: how well we understand their environment, how quickly problems get found, how clearly we explain what we are doing about them, and whether the platform keeps up with where their business is heading. This is a continuous relationship rather than a project, and it does not get handed off at the end of a phase. It is yours.\nWhat You’ll Do\nOwn the customer relationship\nBe the named technical contact for a portfolio of Advanced Services customers, and the person inside Solace who understands their environment best\nBuild the kind of relationship where their architects call you before they make a decision rather than after\nReport on service quality and the health of their estate in a way both their engineers and their leadership can act on\nAdvise them on where the Solace platform is going and which parts of it are worth their attention\nMaintain ownership of all open support tickets for your accounts, ensuring they are progressed, accurately documented, and closed promptly\nProduce and deliver service status reports for every customer with different levels of detail and frequencies\nOwn the quality of the service\nKeep your customers' environments under active watch so that problems are found by us and not reported by them\nTake issues end to end: triage, resolution, documentation and follow-up, including the ones nobody else wants to pick up\nPull in Support, Engineering and the account team when an issue needs them, and stay accountable for the outcome until it is closed\nHold the line on the standard. If the service is falling short for one of your customers, you should be the first to know it and the first to say so\nGet new customers to steady state\nLead onboarding for new Advanced Services customers and bring them to a stable, well-understood steady state\nKeep onboarding on schedule and raise blockers early instead of letting a date slide quietly\nKeep adjusting after go-live until the service fits how the customer actually operates\nKeep customers ahead of their own growth\nWatch capacity and growth trends and flag what is needed well before it becomes urgent\nKeep deployments on supported, current versions and coordinate upgrades with as little disruption as possible\nTrack advisories and known issues, and tell each customer what, if anything, it means for them\nMake the practice better\nImprove the playbooks you work from, so the next customer and the next Service Owner both benefit\nFeed product gaps, architecture problems and customer education needs back to Product, Account and Customer Success\nteams\nGive the account team the technical credibility they need at renewal, and speak up where a customer would genuinely benefit from more Solace. Growth here comes from running the service well and being straight about what you see, not from a pitch\nUse and contribute to the team's operational tooling (Example, Python-based CLIs for monitoring management) to streamline day-to-day service delivery tasks\nLocation and travel\nThis role can be based anywhere in Canada, the United States or Mexico, and the work is mostly remote\nTravel is light but not zero. Expect a handful of customer visits a year for onboarding, service reviews, and the situations where being in the room is worth more than being on the call\nAbout You\nYou take ownership.You treat the customer's environment as yours to look after, and you follow up on things without being chased\nYou want to know why.Restarting the broker is not a root cause, and you are not satisfied until you can explain what actually happened\nYou can write and you can present.A report a director will read, and a troubleshooting call with their engineers, are both well within range\nYou work well without scaffolding.Several customer relationships at once, no two days the same, and nobody planning your week for you\nWhat You’ll Bring to the Role\nRequired\n5+ years in professional services, technical consulting, managed services or enterprise infrastructure operations, in a customer facing role\nHands-on experience with event-driven architecture, messaging middleware or distributed systems (Solace, Kafka, IBM MQ,TIBCO, RabbitMQ or similar)\nStrong troubleshooting instincts across the application, middleware, network and cloud layers, plus the discipline to write down what you found\nExperience with monitoring and observability tooling\nScripting and automation ability, Python preferred\nWorking knowledge of Kubernetes, containerized deployments and at least one of AWS, Azure or GCP\nExcellent written and verbal communication with both technical and business audiences\nHighly organized and self-directed, comfortable running several customer relationships at the same time\nPreferred\nDirect Solace Platform experience in any form factor: Solace Cloud, software broker or appliance\nFamiliarity with MQTT, AMQP, JMS, REST and SMF\nBackground in managed services, SRE or a NOC, somewhere you were close to the customer rather than behind a queue\nITIL or a similar service management framework\nData center and hardware appliance experience\nHands-on experience with Datadog or an equivalent enterprise observability platform (dashboards, alerting, monitors, notebooks), Datadog specifically is a strong advantage\nSpanish or French, which comes in handy across our Americas customer base\nWhat Success Looks Like\nIn 3 Months\nYou know your customers' environments, teams and priorities in detail\nThey treat you as their contact at Solace, and reach out to you first\nYour reporting goes out reliably and says something worth reading\nIn 6 Months\nProblems are getting found and addressed before your customers notice them\nYou run onboarding for new customers and land it on schedule\nSupport, Customer Success and Sales treat you as the authority on your accounts\nIn 12 Months\nService quality across your portfolio is consistent, and does not depend on heroics\nCapacity and upgrade planning happens well ahead of need rather than in reaction to it\nYour customers renew and expand because they can point at what the service did for them\nWhy You’ll Love Working at Solace\nAt Solace, we’re all about smart people, meaningful work, and good vibes.\nWork with brilliance- Our team is packed with some of the sharpest minds in the industry.\nBalance matters- We believe work should fit into your life, not the other way around.\nHybrid-first- Flexibility is built into how we work, so everyone feels included and empowered.\nValues-driven- We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.\nGrowth mindset- Our training programs are designed to help you level up, fast.\nCustomer Obsessed- We’re proud of our world-class customer lineup (we’re not shy about it).\nKeep it fun- We’re social, we keep things simple, and we know how to have a good time.\nCreative culture- We’ve got a great sense of humour and we make cool videos on topics like MITT and this (check them out!).\nAt Solace, we are committed to a fair, inclusive, and transparent recruitment process.\nTo help identify candidates whose qualifications best align with the role, we use artificial intelligence (AI) tools during the initial stage of resume screening. These tools compare submitted resumes to the job description, focusing on education, experience, and skills.\nImportantly, all decisions beyond this initial screening-including interviews and final hiring-are made by our human recruitment team. AI is never used to make final hiring decisions.\nLet’s Talk\nNot sure you meet every requirement? That’s okay - we’re more interested in your potential and passion. If this role excites you, we’d love to hear from you.\nNeed accommodations during the hiring process? Just let us know - we’re here to support you.\nThanks to everyone who applies! While we wish we could connect with every candidate, only those selected to move forward will be contacted.\nAt Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us!","description_format":"text","description_chars":9510,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Integration & API Management","Stream Processing & Real-Time Data"],"lifecycle":[{"event":"open","at":"2026-10-12T19:07:10Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["conf:0","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/solace-professional-services-canada","json_url":"https://alion.io/job/solace-professional-services-canada.json","meta":{"generated_at":"2026-10-13T13:53:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21400,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58106},"rest":"https://alion.io/mcp/rest/get_company?id=58106"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolace-professional-services-canada"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolace-professional-services-canada"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolace-professional-services-canada"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solace-professional-services-canada\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolace-professional-services-canada"}]}