{"id":2379907,"url":"https://alion.io/job/solace-technical-support-engineer-korea","title":"Technical Support Engineer - Korea","company":{"id":58106,"name":"Solace","domain":"solace.com","url":"https://alion.io/company/solace-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"AI Agents","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Unix","optional":false},{"name":"Apache Kafka","optional":true},{"name":"Apex","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"C#","optional":true},{"name":"COBOL","optional":true},{"name":"Docker","optional":true},{"name":"GCP","optional":true},{"name":"IBM MQ","optional":true},{"name":"Kubernetes","optional":true},{"name":"LDAP","optional":true},{"name":"MQTT","optional":true},{"name":"MuleSoft","optional":true},{"name":"NLP","optional":true},{"name":"OpenShift","optional":true},{"name":"Podman","optional":true},{"name":"Sentiment Analysis","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T12:46:17Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Solace helps companies connect and integrate all of their assets through the power of event-driven architecture. Our technology makes it easy to unlock data silos and capture events occurring across large enterprises; stream information about those events everywhere it needs to be in real-time; and give the apps, AI agents and people who receive it the power to immediately react with decisive actions and smart decisions.\nMany of the world’s biggest companies trust Solace to modernize their IT infrastructure by embracing trends like AI, cloud and IoT so they can create awesome experiences for their customers, partners and employees.\nSo, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technology-and your hard work!\nAbout the Role\nAs a Technical Support Engineer at Solace, you are a trusted champion for our clients - someone who steps in with expertise, ownership, and care to ensure they have an exceptional experience. Based out of our Singapore location, your mission is to support Solace clients by solving technical issues that arise and ensuring their journey with us is smooth and impactful. Whether you’re an Intermediate or Senior Engineer, you’ll be joining a passionate global team that values your craft and empowers you to make a real difference every day.\nThe Cool Stuff You’ll Do\nChampion a superior customer experience in every interaction - because our clients’ success is our success\nProactively contribute to making the production environment more efficient and less error-prone - leaving things better than you found them\nDrive continuous improvement of our infrastructure tooling, observability, and automation to keep systems running at their best\nShape the future of Solace Agent Mesh by actively supporting cutting-edge agentic AI capabilities, enabling autonomous decision-making, multi-agent coordination, and intelligent automation across business processes\nOwn and resolve incidents end-to-end, driving faster resolution times and stronger system reliability\nHandle service requests and customer provisioning with precision and efficiency, keeping operations flowing smoothly\nCollaborate with and support partners and regional teams as an integral part of a high-performing global support team\nParticipate in on-call rotation and deliver 12x7 off-hours support, ensuring our clients are never left without expert help\nLead and participate in the development of scalable deployment solutions through automation, tooling, and best-in-class engineering practices\nWhat You’ll Bring to the Role\nYou’re someone who combines deep technical expertise with a genuine passion for customer success. Here’s what we’re looking for:\nMust be legally authorized to work in Singapore (Solace is unable to provide visa sponsorship)\n5-10+ years of experience in a technical role (software development, technical support, QA, or similar)\nSolid command of TCP networking concepts and hands-on troubleshooting experience\nProven Unix/Linux System Administration skills\nProgramming experience in at least one of: Java, C, or .NET\nExcellent English communication skills, both written and verbal\nA strong personal commitment to quality and customer service - you take pride in getting it right\nAbility to take initiative and thrive in a dynamic, fast-moving working environment\nAvailable to provide 12x7 off-hours telephone support approximately one week per month\nHigh emotional intelligence - you stay calm, empathetic, and solution-focused when customers are under pressure\nProactive, data-driven mindset - you look for patterns, anticipate problems before they escalate, and continuously drive improvements\nCollaborative team player - you thrive in a globally distributed team and contribute beyond your immediate responsibilities\nDesired Skills\nThese are the extras that’ll help you hit the ground running and stand out from the crowd:\nMessaging & IntegrationMessaging protocols: JMS, MQTT, AMQP, REST\nMessaging and integration platforms: Kafka, IBM MQ, EMS, Weblogic, JBoss, Websphere, Dell Boomi, TIBCO BusinessWorks, MuleSoft Anypoint Platform\n\nInfrastructure & CloudVirtualization platforms: VMware Tanzu, ESXi, Docker, Podman, Kubernetes, OpenShift\nCloud computing environments: AWS, GCP, Azure\n\nSecurityAuthentication protocols: LDAP, Kerberos, OAuth, SSL Client Certificate Authentication\n\nAI & AnalyticsExperience applying AI/ML analytics to extract insights from customer interaction data and improve service delivery\nFamiliarity with NLP tools for intelligent ticket routing and sentiment analysis\nAbility to leverage predictive analytics to anticipate customer needs and proactively address potential issues\n\nWhy You’ll Love Working at Solace\nAt Solace, we’re all about smart people, meaningful work, and good vibes.\nWork with brilliance - Our team is packed with some of the sharpest minds in the industry.\nBalance matters - We believe work should fit into your life, not the other way around.\nHybrid-first - Flexibility is built into how we work, so everyone feels included and empowered.\nValues-driven - We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.\nGrowth mindset - Our training programs are designed to help you level up, fast.\nCustomer Obsessed - We’re proud of our world-class customer lineup (we’re not shy about it). \nKeep it fun - We’re social, we keep things simple, and we know how to have a good time.\nCreative culture - We’ve got a great sense of humour and we make cool videos on topics like MITT and this (check them out!).\nAt Solace, we are committed to a fair, inclusive, and transparent recruitment process.\nTo help identify candidates whose qualifications best align with the role, we use artificial intelligence (AI) tools during the initial stage of resume screening. These tools compare submitted resumes to the job description, focusing on education, experience, and skills.\nImportantly, all decisions beyond this initial screening-including interviews and final hiring-are made by our human recruitment team. AI is never used to make final hiring decisions.\nLet’s Talk\nNot sure you meet every requirement? That’s okay - we’re more interested in your potential and passion. If this role excites you, we’d love to hear from you.\nNeed accommodations during the hiring process? Just let us know - we’re here to support you.\nThanks to everyone who applies! While we wish we could connect with every candidate, only those selected to move forward will be contacted.\nAt Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us!","description_format":"text","description_chars":6913,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"South Korea","iso":"KR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Integration & API Management","Stream Processing & Real-Time Data"],"lifecycle":[{"event":"open","at":"2026-10-12T19:07:10Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":1,"age_days":7,"expected_fill_days":27,"reasons":["conf:0","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/solace-technical-support-engineer-korea","json_url":"https://alion.io/job/solace-technical-support-engineer-korea.json","meta":{"generated_at":"2026-10-13T16:36:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25152,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58106},"rest":"https://alion.io/mcp/rest/get_company?id=58106"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolace-technical-support-engineer-korea"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolace-technical-support-engineer-korea"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolace-technical-support-engineer-korea"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solace-technical-support-engineer-korea\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolace-technical-support-engineer-korea"}]}