{"id":730470,"url":"https://alion.io/job/solactive-application-support-specialist-market-data-trading-systems-mfd","title":"Application Support Specialist – Market Data & Trading Systems (m/f/d)","company":{"id":692320,"name":"Solactive","domain":"solactive.com","url":"https://alion.io/company/solactive","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"A","score":85,"open_postings":18,"ghost_share":0.167,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":202,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":87000,"period":"year","method":"role_country_seniority_unknown","sample_n":71},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Kibana","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2025-12-12T14:55:14Z","employer_posted_date":"2025-12-12","last_verified_at":"2026-11-06T17:45:48Z","board_verified":true,"closed_at":null,"days_open":329,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":328},"description":"Company Description\nSince its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.\nService Operations is a multidisciplinary and agile application support function responsible for real-time system monitoring, technical troubleshooting of complex applications, incident management, and global market checks. The team supports our business, development, and DevOps departments across all mission-critical environments, ensuring reliable 24/6 operational coverage.\nJob Overview\nWe are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real-time financial systems. You will support and enhance our proprietary index and market-data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence.\nThis role is ideal for someone who thrives in fast-paced environments, understands front-to-back trade flows, and can lead technical resolution, real-time monitoring, incident handling, and projects with confidence.\nYour Tasks\nProduction Support & Incident ManagementProvide L1/L2 support for mission-critical index, market-data, and trading-related applications\nMonitor distributed Linux systems, analyse logs, and resolve real-time production issues\nLead incident management, coordinating with global tech and business teams, and driving root-cause analysis\nEnsure SLA-compliant resolution and maintain high platform availability\nManage change, release, and deployment activities following ITIL best practices\nTechnical Troubleshooting & Platform StabilityTroubleshoot issues across market connectivity, data feeds, APIs, and distributed systems\nSupport financial, business, development, and data teams with application and data-related inquiries\nAnalyse and modify complex SQL datasets, log messages, and system behaviour to identify and resolve issues\nExecute database modifications and optimise complex queries\nStakeholder CollaborationAct as a primary contact for business users across Hong Kong, Frankfurt, and Toronto\nServe as incident manager in real time, covering operations, escalation, resolution, communication, and documentation\nTranslate business requirements into technical actions and platform enhancements\nLead projects end-to-end independently\nDocumentation & Knowledge Management\nDocument procedures, troubleshooting guides, and best practices\nMaintain operational runbooks and support documentation\nContinuous Improvement & Leadership\nIdentify opportunities to improve monitoring, workflows, and support processes proactively and independently\nMentor junior support staff and contribute to a culture of operational excellence\nYour Profile\nExperience & Domain Knowledge5+ years in application/technical support within financial markets, trading platforms, or market-data systems\nStrong understanding of front-to-back trade flows and market connectivity\nExperience supporting technical real-time trading, market-making, risk, or market-data systems\n Technical SkillsStrong Linux expertise (shell, troubleshooting, performance analysis)\nStrong SQL across major RDBMS (Oracle, PostgreSQL, SQL Server)\nExperience with monitoring stacks (ELK, Kibana, Grafana, Alerta)\nFamiliarity with APIs, job schedulers, and distributed systems\nKnowledge in Bash/Python scripting for automation and data analysis\nKnowledge of cloud platforms (AWS/Azure) is a plus\nProcess & Soft Skills\nStrong incident, change, and release management experience (ITIL)\nAbility to lead high-pressure production incidents with calm and clarity\nExcellent communication skills in English; comfortable working with global teams\nProactive, structured, and able to take ownership of complex issues\nBonus Skills\nExposure to market-making, derivatives, or multi-asset trading environments\nSoftware development or DevOps experience\nOur Offer\nGlobal Team: Join our motivated international team at Solactive\nFinTech Excellence: Experience FinTech excellence at Solactive\nModern Culture: Enjoy our modern, flat hierarchy and startup-like culture\nSpecial Benefits: Job ticket, access to Corporate Benefits, modern office space with ergonomic set-up, employee lounge, and free beverages and fruits\nCommunity & Networking: Engage in our various networking events\nProfessional Development: Grow both personally and professionally through our diverse training offers\nYour Application\nThis role sounds like you? Then we look forward to receiving your application. Please make sure to also upload your CV, a cover letter is not compulsory. If you have any further questions just drop us an email! Your contact person is Roopali Sahoo.Want to know more about life at Solactive? Visit Work@ Solactive\nPlease Note\nNo artificial intelligence (AI) is used in the screening, assessment, or selection of candidates for this position.\nSolactive does not charge candidates any fees at any stage of the recruitment process and will never request payment for CV enhancement, interviews, training, equipment, or other recruitment-related services. Please be cautious of fake profiles or fraudulent messages claiming to represent Solactive. If you are unsure whether a communication is legitimate, contact us at .\nSolactive does not accept unsolicited CVs or candidate profiles from recruitment agencies. Any cooperation request must be addressed directly to People & Culture. 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