{"id":730488,"url":"https://alion.io/job/solactive-senior-application-support-engineer-trading-market-data","title":"Senior Application Support Engineer (Trading & Market Data)","company":{"id":692320,"name":"Solactive","domain":"solactive.com","url":"https://alion.io/company/solactive","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"B","score":84,"open_postings":17,"ghost_share":0.176,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":202,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":34},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Kibana","optional":false},{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"Bash","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-04-20T16:59:46Z","employer_posted_date":"2026-04-20","last_verified_at":"2026-11-04T13:19:41Z","board_verified":true,"closed_at":null,"days_open":197,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":197},"description":"Company Description\nSince its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.Service Operations is a multidisciplinary and agile application support function responsible for real-time system monitoring, technical troubleshooting of complex applications, incident management, and global market checks. The team supports our business, development, and DevOps departments across all mission-critical environments, ensuring reliable 24/6 operational coverage.\nJob Overview\nWe are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real-time financial systems. You will support and enhance our proprietary index and market-data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence.This role is ideal for someone who thrives in fast-paced environments, understands front-to-back trade flows, and can lead technical resolution, real-time monitoring, incident handling, and projects with confidence.\nYour Tasks\nProduction Support & Incident ManagementProvide L1/L2 support for business-critical trading and market-data applications.\nMonitor Linux-based production environments and resolve real-time operational issues.\nAct as the primary point of contact for business users, delivering timely support and clear communication.\nLead incident management activities, including triage, escalation, stakeholder communication, and root-cause analysis.\nOwn incidents, tickets, and service requests end-to-end while ensuring SLA compliance.\nSupport change, release, and deployment activities following ITIL best practices.\nTechnical Support & Platform StabilityTroubleshoot issues across market connectivity, APIs, databases, data feeds, and distributed systems.\nAnalyse application logs, system behaviour, and complex datasets to identify and resolve issues.\nExecute database changes and optimise SQL queries.\nPartner with development, infrastructure, and business teams to maintain platform stability.\nProactively identify recurring issues and drive permanent solutions.\nStakeholder & Service ManagementBuild trusted relationships with business users across global locations including Hong Kong, Frankfurt, and Toronto.\nTranslate business requirements into technical actions and operational improvements.\nLead projects and operational initiatives independently.\nEnsure critical issues are acknowledged, communicated, and escalated within agreed service levels.\nContinuous ImprovementImprove monitoring, automation, operational processes, and support workflows.\nMaintain runbooks, support documentation, and knowledge articles.\nMentor junior team members and contribute to a culture of operational excellence, teamwork, and accountability.\nYour Profile\nExperience5+ years of Application Support, Production Support, or Technical Support experience within financial markets.\nExperience supporting trading platforms, market-data systems, or other real-time business-critical applications.\nStrong understanding of trade lifecycle processes, market connectivity, and production operations.\nTechnical SkillsStrong Linux administration and troubleshooting experience.\nAdvanced SQL skills.\nExperience with monitoring tools such as ELK, Kibana, Grafana, or similar platforms.\nKnowledge of APIs, distributed systems, job schedulers, and system integrations.\nStrong understanding of Incident, Change, and Release Management processes.\nDesirableExperience within market-making, derivatives, or multi-asset trading environments.\nScripting experience with Bash and/or Python.\nAI Workflows and Automations\nDevOps, SRE, or software development experience.\nExperience implementing monitoring, automation, or operational improvement initiatives.\nOur Offer\nGlobal Team: Be part of the Solactive family, a motivated team with an international setting.FinTech Excellence: Join our team and delve into the inner workings of a thriving FinTech company.\nModern Culture: Enjoy our modern, flat hierarchy and startup-like culture.\nResponsibility & Connections: Take over responsibility from day one and build relationships in- and outside the company.\nSpecial Benefits: Regular staff parties, access to Corporate Benefits, modern office space and free beverages.\nYour Application\nThis role sounds like you? Then we look forward to receiving your application. Please make sure to also upload your CV, a cover letter is not compulsory. If you have any futher questions just drop us an email! Your contact person is .\nYou want to know more about life at Solactive? Visit Work@ Solactive\nPlease Note\nNo artificial intelligence (AI) is used in the screening, assessment, or selection of candidates for this position.\nSolactive does not charge candidates any fees at any stage of the recruitment process and will never request payment for CV enhancement, interviews, training, equipment, or other recruitment-related services. Please be cautious of fake profiles or fraudulent messages claiming to represent Solactive. If you are unsure whether a communication is legitimate, contact us at .\nSolactive does not accept unsolicited CVs or candidate profiles from recruitment agencies. Any cooperation request must be addressed directly to People & Culture. 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