{"id":2031680,"url":"https://alion.io/job/solairus-aviation-it-specialist-transitional-part-time","title":"IT Specialist - Transitional Part-Time","company":{"id":3866469,"name":"Solairus Aviation","domain":"solairus.aero","url":"https://alion.io/company/solairus","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaluma, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":33,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T14:30:34Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-22T05:24:40Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Overview\nWe are seeking a capable and motivated IT Specialist for a transitional part-time position with hands-on experience supporting users in a managed IT environment. This role supports the day-to-day needs of the IT Support team, including ticket resolution, endpoint support, mobile device support, and operational activities. The ideal candidate has at least one year of professional IT support experience, communicates clearly, works well independently, and can adapt to changing priorities and schedules.\nThis is an on-site position with a guaranteed minimum of 24 scheduled hours per work week. Specific workdays and hours may vary based on business needs. The position also participates in a rotating on-call schedule, including after-hours or weekend coverage when assigned. Additional hours may be scheduled based on operational needs. Reliable attendance, punctuality, and professional communication are essential.\nEssential Responsibilities/Duties\nProvide day-to-day operational IT support for the organization.\nOwn and manage assigned support requests from intake through resolution using the Zendesk ticketing system.\nMaintain accurate and detailed documentation, records, troubleshooting steps, and support notes in accordance with IT standards.\nEnsure the confidentiality, integrity, and security of company information and systems.\nPrioritize and manage service requests based on urgency, business impact, and operational need.\nTroubleshoot and resolve hardware and software issues on laptops, desktops, and peripherals, both remotely and on-site.\nSupport and troubleshoot iOS and Android devices while ensuring compliance with mobile device management (MDM) policies.\nAssist with onboarding and offboarding activities, including device setup and access changes.\nCollaborate with IT team members on projects such as system upgrades, hardware refreshes, technology rollouts, and other operational initiatives.\nClearly communicate technical information to non-technical users at all levels of the organization.\nContinue developing proficiency with new technologies, tools, and systems in a fast-paced environment.\nParticipate in a rotating on-call schedule, including after-hours or weekend coverage when assigned, and follow established support and escalation procedures for urgent or business-critical IT needs.\nPerform other related duties consistent with the scope of the role.\nQualifications\nMinimum 1 year of professional experience in an IT support, helpdesk, desktop support, or IT operations role.\nExperience working in a managed IT environment with ticketing systems, documented processes, and defined escalation paths.\nStrong troubleshooting and problem-solving skills across hardware, operating systems, and SaaS applications.\nProfessional demeanor with excellent customer service and interpersonal skills.\nClear verbal and written communication skills, with the ability to explain technical concepts to non-technical users.\nDemonstrated ability to manage multiple tasks, remain calm under pressure, and adapt to changing priorities.\nStrong organizational and time management skills with the ability to work independently while knowing when to escalate.\nAbility to work on-site and maintain a part-time schedule in which assigned days and hours may vary based on business needs.\nWillingness and ability to participate in assigned on-call coverage, including after-hours or weekend support.\nReliable attendance, punctuality, and the ability to meet assigned coverage requirements.\nWillingness to learn and follow IT operational standards related to asset lifecycle management, endpoint security, and incident response.\nPhysical ability to lift up to 50 lbs. and assist with workstation, printer, and equipment setup as needed.\nSpecific Qualifications/Certifications\n1-3 years of experience in helpdesk, desktop support, or IT operations roles.\nExperience with ticketing platforms such as Zendesk, Jira Service Management, or Freshservice.\nWorking knowledge of ITIL concepts such as incident, request, change, and knowledge management.\nProficiency with Microsoft technologies, including Windows 10/11, Outlook, Teams, SharePoint, and OneDrive.\nExposure to identity and access management systems such as Okta or Microsoft Entra ID (SSO, MFA).\nFamiliarity with MDM/UEM solutions such as Omnissa Workspace ONE, Microsoft Intune, or Jamf.\nExperience supporting cloud-based and SaaS platforms such as Microsoft 365, Salesforce, CRM tools, or similar services.\nEntry-level certifications such as CompTIA A+, Microsoft 365 Fundamentals, or similar are a plus but not required.\nAbility to independently research, diagnose, and resolve issues across hardware, software, and basic networking layers.\nAdditional Information\nThis is a transitional part-time, non-exempt position and is not eligible for company-sponsored benefits except as required by law. The position is guaranteed a minimum of 24 hours per work week. Based on operational needs, up to 5 additional scheduled or on-call hours may be assigned per work week. Specific workdays and hours may vary based on business needs. This is an on-site position.Solairus is a private aviation services company that assists aircraft owners with the safe, reliable, and efficient management and operation of their aircraft. Headquartered in the beautiful California Wine Country, Solairus Aviation is a destination employer offering nationwide operating bases and a stimulating work environment. At Solairus, we believe our employees are our greatest asset and are committed to providing a professional, supportive, and rewarding employment experience.\nHours: Minimum 24 hours per work week; assigned days and hours may vary based on business needs (On-Site)\nPay: $28.00 - $33.00 per hour","description_format":"text","description_chars":5756,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Air Transport","Luxury Travel","General Aviation"],"lifecycle":[{"event":"open","at":"2026-10-07T14:30:34Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.518,"p_room":0.45,"age_days":14,"expected_fill_days":8,"reasons":["conf:0","velocity","win:tail","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":66000,"is_top_pay":false},"html_url":"https://alion.io/job/solairus-aviation-it-specialist-transitional-part-time","json_url":"https://alion.io/job/solairus-aviation-it-specialist-transitional-part-time.json","meta":{"generated_at":"2026-10-22T07:51:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3759,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3866469},"rest":"https://alion.io/mcp/rest/get_company?id=3866469"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolairus-aviation-it-specialist-transitional-part-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolairus-aviation-it-specialist-transitional-part-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolairus-aviation-it-specialist-transitional-part-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solairus-aviation-it-specialist-transitional-part-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolairus-aviation-it-specialist-transitional-part-time"}]}