{"id":2494126,"url":"https://alion.io/job/solaredge-technologies-customer-experience-operation-team-leader","title":"Customer Experience & Operation Team Leader","company":{"id":49196,"name":"SolarEdge Technologies","domain":"solaredge.com","url":"https://alion.io/company/solaredge-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Herzliya, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-24T09:18:10Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-21T17:34:48Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Description\nPower the Future with us!\nAt SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide.\nOur innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond.\nWith the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.\nKey Responsibilities:\nManage all logistics operations within the Installation Unit, with full ownership of end-to-end supply chain activities.\nLead and coordinate daily work with carriers, subcontractors, installers, field teams, warehouse staff, and internal stakeholders.\nServe as the central point of contact between procurement, suppliers, warehouse, installation teams, customer service, and external partners.\nPlan, implement, and continuously optimize logistics and technical processes, identifying bottlenecks and driving efficiency and cost-reduction initiatives.\nDevelop and manage structured work procedures, KPIs, and control reports to meet operational and business targets.\nManage distribution and delivery operations to end customers, including scheduling, prioritization, and issue resolution.\nEnsure compliance with safety standards, regulations, and best practices across all logistics activities.\nUtilize ERP systems (preferably Oracle) for inventory management, order processing, warehouse operations, and reporting.\nBuild and maintain strong partnerships with suppliers, contractors, and transportation providers to improve service quality and efficiency.\nLead and manage the internal installation team.\nRequirements\nMinimum of 8 years of experience in logistics or operations management, with responsibility for end-to-end supply chain processes.\nProven experience in supply chain management, inventory control, procurement, and vendor management.\nStrong people-management background, including team leadership, development, and performance management.\nExperience using KPIs, data analysis, and forecasting to drive operational decisions.\nAdvanced experience working with ERP systems (Oracle - advantage).\nProven ability to identify process gaps, implement improvements, and lead cost-saving initiatives.\nStrong stakeholder-management skills across internal teams and external partners.\nIn-depth knowledge of logistics regulations, safety standards, and compliance requirements.\nProfessional proficiency in English (spoken and written).\nPreferred Qualifications (Advantages)\nExperience in the solar or energy industry.\nTechnical background or knowledge in electricity.\nExperience working with B2C customers or account management.\nSpecial Notes\nAbility to work under high pressure and meet demanding targets.\nWork is based in Israel and focused on the Israeli market.\nIncludes fieldwork as needed.\nCollaboration with both internal and external stakeholders.\nStrong focus on achieving targets and business success.","description_format":"text","description_chars":3501,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Israel","iso":"IL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage","Solar Energy","Power Supplies & Power Electronics"],"lifecycle":[{"event":"open","at":"2026-10-14T03:55:45Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.579,"p_room":0.35,"age_days":57,"expected_fill_days":19,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/solaredge-technologies-customer-experience-operation-team-leader","json_url":"https://alion.io/job/solaredge-technologies-customer-experience-operation-team-leader.json","meta":{"generated_at":"2026-10-21T18:28:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26094,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49196},"rest":"https://alion.io/mcp/rest/get_company?id=49196"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolaredge-technologies-customer-experience-operation-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolaredge-technologies-customer-experience-operation-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolaredge-technologies-customer-experience-operation-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solaredge-technologies-customer-experience-operation-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolaredge-technologies-customer-experience-operation-team-leader"}]}