Field Service Engineer

Description

Are you ready to power the future?

At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.

Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond.

With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.

We are looking for a Field Service Engineer to join our team in Switzerland. In this role, you will support our customers on-site, ensure high system performance, and act as a key technical partner for our clients in the region.

FSE Tasks

• Installation and commissioning of residential and commercial PV systems.
• Independently and responsibly perform maintenance, repair, and servicing work, as well as on-site training for our customers in Switzerland and occasionally also in southeastern France or Belgium.
• Act as a key point of contact for defined accounts and internal departments, mainly for the Swiss Romandie region.
• Work closely with Technical Support to manage ongoing issues in the field, solve escalated problems, and improve overall customer satisfaction for defined key accounts.
• Regular creation and presentation of account analyses and field findings to optimize processes and products.

FSE Profile

• Committed and responsible personality with completed subject-specific studies in Electrical/Electronic Technologies or comparable qualifications.
• Strong affinity for photovoltaics and several years of experience in service, customer service, or customer care.
• Customer-oriented, communicative, and able to explain complex topics in a clear and understandable way.
• Professional and adaptable when interacting with customers, colleagues, and partners.
• Proficient in Microsoft Office tools.
• Good command of French and English; additional knowledge of German is a plus.
• Willingness to travel to customer sites in Switzerland and occasionally to southeastern France or Belgium.

Requirements

• Professional experience in Electrical/Electronic Technologies, Electrical Theory, or Field Service; solar industry knowledge is a plus.
• 3-5+ years of experience in a customer-facing role.
• Professional verbal and written communication skills in French and English; German is a plus.
• Understanding of Microsoft Office tools and CRM reporting.
• Willingness to travel as needed.