IT Executive Support Engineer

Solarvest • SQL • 19 days ago

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Salary

≈ $6k – $17k per year (Estimated)

Location

In office (Petaling Jaya)

Seniority

Junior · 2+ years exp

Employment

Full-Time

First seen by Alion on Sep 25, 2026.

Overview

Company

Impact

Profile match

Solarvest

Solarvest is a Malaysian solar energy company that delivers solar engineering, procurement, construction and commissioning projects. Its software team builds internal tools and dashboards as well as customer and partner applications that support these operations. The company is based in Petaling Jaya, Malaysia.

solarvest.my • HQ: Petaling Jaya, Malaysia • Solar Energy

Key Responsibilities

Provide Level 2/3 application support for core business systems — ERP, CRM, HRMS, and other core platforms — including troubleshooting, root-cause analysis, and resolution
Serve as escalation point for issues that cannot be resolved at Level 1, and coordinate with application vendors and third-party support where required
Investigate and resolve data, configuration, workflow, and integration issues across connected systems
Support system configuration, enhancements, testing (UAT), and deployment of patches, updates, and new modules
Document issues, resolutions, and knowledge-base articles to strengthen team capability and reduce recurring tickets
Liaise with business stakeholders across departments (Finance, HR, Project Management, O&M, etc.) to understand requirements and translate them into system solutions
Monitor application performance and proactively identify improvement or automation opportunities (e.g. via Power Platform)
Ensure application changes and access controls align with IT governance, security, and data-protection (PDPA) requirements

Requirements

Diploma or Degree in Information Technology, Computer Science, or a related field
2-3 years of hands-on experience in application support, with a strong Level 2/3 troubleshooting background
Practical experience supporting ERP systems, and familiarity with CRM and HRMS platforms
Solid understanding of SQL / database querying for investigating and resolving data issues
Experience working with application vendors and managing escalations to resolution
Strong analytical and problem-solving skills, with the ability to work independently and manage competing priorities
Good communication skills in English and Bahasa Malaysia, with the ability to engage both technical and non-technical stakeholders

Nice to Have

Exposure to system integrations (REST APIs, event-driven workflows)
Familiarity with IT service management (ITSM) tools and ticketing workflows

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