{"id":4275457,"url":"https://alion.io/job/solarwinds-ai-ops-engineer","title":"AI Ops Engineer","company":{"id":58818,"name":"SolarWinds","domain":"solarwinds.com","url":"https://alion.io/company/solarwinds","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":9,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-12T10:38:37Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"Azure","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Confluence","optional":false},{"name":"Copilot","optional":false},{"name":"DLP","optional":false},{"name":"FinOps","optional":false},{"name":"GCP","optional":false},{"name":"GitHub","optional":false},{"name":"Gmail","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SharePoint","optional":false},{"name":"Slack","optional":false},{"name":"Vertex AI","optional":false},{"name":"AI Agents","optional":true},{"name":"CI/CD","optional":true},{"name":"Git","optional":true},{"name":"Google BigQuery","optional":true},{"name":"JavaScript","optional":true},{"name":"SQL","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-11-13T15:43:57Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T18:50:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.\nThe ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!\nThe AI Operations Engineer helps operate and improve SolarWinds' approved AI platforms, connectors, automations, and supporting controls. The role works across platform administration, identity and access, integrations, usage and spend reporting, policy enforcement, and enablement so employees can adopt AI tools effectively, securely, and with minimal friction.\nBecause AI tools at SolarWinds draw on data from the wider application estate, the engineer is expected to be a capable general systems engineer first. They need to work comfortably in Microsoft 365, Google Workspace, and the identity layer behind them, and to understand how connected business applications feed and are governed by the AI platforms.\nThis engineer owns small-to-medium operational tasks and workflows end to end, brings larger design or risk decisions to IT leadership for alignment, and increasingly identifies improvements without being asked.\nCore Responsibilities:\nAdminister and monitor the approved AI tool stack, including user and group provisioning, licensing, configuration, connectors, audit logs, and DLP settings.\nOperate and troubleshoot connectors and integrations that bring enterprise data into AI platforms (for example Microsoft 365 / SharePoint / OneDrive / Teams, Google Workspace, Slack, Atlassian, Salesforce, GitHub, Zoom, and similar), including permission mirroring, sync failures, and data-source hygiene.\nSupport identity and access for AI platforms: SSO and SCIM configuration, group-based access, service accounts, API tokens, and OAuth/MCP client registrations, following established standards.\nResolve operational issues and user-reported problems, identify root causes, and apply durable fixes where scope allows; for complex or cross-system issues, document findings and a recommended path forward.\nBuild and maintain scripts, automations, and workflows using APIs, platform-native tooling, and service accounts to reduce manual effort (for example provisioning, reporting, license reclamation, and audit exports).\nOwn usage metering, spend tagging, license hygiene, and vendor-reporting processes; produce regular adoption and consumption reporting for IT leadership.\nSupport guardrail enforcement and policy compliance monitoring, including allowlists, access reviews, usage limits, logging, and evidence collection for Security, GRC, and Legal.\nTriage and process intake requests for new AI integrations, connectors, and tools, and prepare clear technical assessments for review.\nCreate and maintain documentation, runbooks, and knowledge articles so repeated work is consistent and transferable.\nContribute to training content, office hours, and adoption reporting to help teams use approved AI tools well.\nFollow change control and service management practices, and keep platform configuration, tickets, and documentation current and auditable.\nPartner with IT, Security, Business Applications, Procurement, and Engineering to move work forward.\nQualifications\nRequired:\n2-4 years of relevant experience in IT operations, systems engineering, cloud administration, or AI/SaaS platform management.\nHands-on administration experience with Microsoft 365 (Entra ID, Exchange Online, SharePoint/OneDrive, Teams, Intune or equivalent) and Google Workspace (Admin console, Drive sharing and permissions, Google Groups, Gmail), in an enterprise or similarly sized environment.\nWorking knowledge of identity and access management: SSO (SAML/OIDC), SCIM provisioning, MFA and Conditional Access, group-based access models, service accounts, and API tokens or OAuth scopes.\nExperience administering SaaS platforms and integrating them with other systems, such as Slack, Atlassian (Jira/Confluence), Salesforce, GitHub, Zoom, or similar collaboration and business applications.\nExperience with scripting or automation (for example PowerShell, Python, or Bash) and with consuming REST APIs.\nAbility to troubleshoot operational issues methodically and document root cause and resolution.\nWorking knowledge of audit logging, observability or monitoring tools, and basic compliance evidence practices.\nAbility to write clear technical documentation and runbooks.\nGood communication skills with technical and non-technical stakeholders.\nBachelor's degree in a related field or equivalent experience.\nPreferred:\nExposure to enterprise AI platforms and tools such as Glean, Claude, Microsoft Copilot, ChatGPT Enterprise, or workflow/agent platforms, in an administration, enablement, or governance capacity.\nFamiliarity with how AI connectors, permission-aware search, and Model Context Protocol (MCP) integrations work.\nExperience with cloud platforms and AI services (GCP/Vertex AI, AWS/Bedrock, or Azure).\nBasic understanding of FinOps practices such as usage metering, cost tagging, and license optimization.\nFamiliarity with data governance concepts, DLP, and data classification.\nExperience with ITSM and change management tooling.\nNice to have (development background):\nExperience writing and maintaining code in Python, JavaScript/TypeScript, or similar, including use of Git, code review, and basic CI/CD.\nExperience building small integrations, API clients, webhooks, or serverless functions.\nExperience with low-code or workflow automation platforms.\nExposure to SQL and data tooling such as BigQuery for usage and cost reporting.\nInterest in or experience with building simple AI agents or prompt-based workflows.\nSolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.\nAll applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice","description_format":"text","description_chars":6748,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-11-13T18:50:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":49,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-13T20:07:45Z"},"pay":null,"html_url":"https://alion.io/job/solarwinds-ai-ops-engineer","json_url":"https://alion.io/job/solarwinds-ai-ops-engineer.json","meta":{"generated_at":"2026-11-13T20:07:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40098,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58818},"rest":"https://alion.io/mcp/rest/get_company?id=58818"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolarwinds-ai-ops-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolarwinds-ai-ops-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolarwinds-ai-ops-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solarwinds-ai-ops-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolarwinds-ai-ops-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4275457}},{"tool":"search_jobs","arguments":{"company":"solarwinds.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4275457},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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