{"id":1900352,"url":"https://alion.io/job/solarwinds-applications-engineer-osh","title":"Applications Engineer - OSH","company":{"id":58818,"name":"SolarWinds","domain":"solarwinds.com","url":"https://alion.io/company/solarwinds","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5573},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"LDAP","optional":false},{"name":"Replicate","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows Server","optional":false},{"name":".NET","optional":true},{"name":"C#","optional":true},{"name":"C++","optional":true},{"name":"GitHub","optional":true}],"status":"live","first_seen_at":"2026-10-05T10:40:22Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-07T23:26:45Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.\nThe ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!\nThe Application Engineer’s mission is to provide world-class support through technical excellence, to provide root cause analysis to identify software bugs/regression and drive to resolution through validation to meet customer satisfaction. When issues are identified, the Application Engineer will collaborate with internal and external stakeholders to proactively de-risk escalations to reduce operational costs and improve the efficiency of root cause analysis to drive quicker time-to-resolution and improved customer and product experience in future product releases.\nThe daily goal is “driving and improving the resolution of issues with every interaction”.\nResponsibilities:\nEngineer solutions and enable the support teams to resolve highly complex technical issues.\nCollaborate with the product developers on software bugs with engineering and support.\nLiaising with customers and incorporating user-defined needs and feedback into application design.\nDirectly working with customers in highly complex product and environment issues and relaying the information to the product developers for maintenance or update.\nReplicate, test, and create scripts and/or code for the applications.\nPerform diagnostic tests and debugging procedures and collaborate results and ideas with the product developers.\nDocument and publish processes, procedures, and solution articles for internal and external stakeholders/customers.\nKeep up with advancements in application engineering and new technologies in relation to SolarWinds products.\nProactively identify bugs and identify their root cause\nProvide training and mentorship for technical support representatives of all skill levels\nRequired Qualifications\n3 - 5+ years of working experience in enterprise technical support or similar customer-facing role in the IT industry\nExtensive experience in troubleshooting and resolving technical issues\nExperienced in writing support content for internal and external consumption (Knowledge Base Articles)\nExperienced being on-call and can jump into a complex situation and make sense of and communicate clearly to external and internal stakeholders what’s going on.\nExperienced in managing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports to collaborate with the development team to drive resolution, and case resolution\nIntermediate understanding of Microsoft Active Directory and LDAP is required\nIntermediate understanding of Windows Server is required (installation, configuration, and deployment) is required\nIntermediate understanding of SQL Server is required\nIntermediate understanding of TCP/IP stack and practical knowledge of protocol workflow\nIntermediate understanding of HTTP, DNS, TCP, UDP, SSL/TLS, ICMP, SNMP and WMI\nGeneral understanding of cloud concepts and large cloud service providers (AWS, Azure, Google Cloud)\nExcellent collaboration and communication skills\nAbility to work independently and as a part of a team\nLove to explore new technologies and figuring out difficult problems\nExperience with Salesforce and JIRA\nPreferred Qualifications\n5+ years of working experience in enterprise technical support or similar customer-facing role in the IT industry is preferred\nExperience working with large enterprise customers (Fortune 500 companies) with complex environments is preferred\nUnderstanding of C++ and other coding languages (Review stack traces, memory dumps, etc) is preferred\nExperience with SolarWinds Orion and related products\nSolarWinds Product Certifications\nIndustry-recognized technical certifications\nExperience with Github\nUnderstanding of .NET concepts\nExperience with Advanced SQL concepts\nSolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.\nAll applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice","description_format":"text","description_chars":5021,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","IT Service & Asset Management","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-10-05T10:40:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":49,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/solarwinds-applications-engineer-osh","json_url":"https://alion.io/job/solarwinds-applications-engineer-osh.json","meta":{"generated_at":"2026-10-08T01:36:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2796,"day_limit":5000,"remaining_today":2204,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58818},"rest":"https://alion.io/mcp/rest/get_company?id=58818"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolarwinds-applications-engineer-osh"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolarwinds-applications-engineer-osh"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolarwinds-applications-engineer-osh"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solarwinds-applications-engineer-osh\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolarwinds-applications-engineer-osh"}]}